IT Servicedesk Consultant

1 week ago

Melbourne, Australia Milestone IT Full time

Immediate start
- Over the phone support
- Excellent career progression

Are you passionate about providing exceptional IT support? Do you have a knack for troubleshooting technical issues over the phone? If so, we have an exciting opportunity for you Join a team as an IT Service Desk Consultant and become a valuable asset in delivering top-notch support to clients.

**Responsibilities**:

- Provide first-level technical support via phone, resolving issues related to Active Directory and O365.
- Diagnose and troubleshoot hardware and software problems, ensuring timely resolution.
- Escalate complex issues to higher-level support teams, following established protocols.
- Communicate with end-users in a friendly and professional manner, guiding them through problem-solving steps.
- Maintain accurate records of customer interactions and issue resolution in our ticketing system.
- Collaborate with cross-functional teams to enhance knowledge sharing and contribute to continuous improvement initiatives.

**Requirements**:

- Proven experience in an IT Service Desk or Help Desk role, handling phone-based support.
- Strong knowledge of Active Directory, including user management, group policies, and permissions.
- Familiarity with remote desktop support tools and ticketing systems.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

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