Regional Manager Employment Service

**About Us**

Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, living arrangements, community involvement, or anything else in between - we work alongside people to help them achieve the things they set out to. We do this with the help of our social enterprise businesses, organisational partnerships, and DES and NDIS service streams. We like to think of it as an ecosystem of opportunity.

**What’s in it for you?**

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

- **Company Vehicle through Salary Packaging**:

- **An extra 4 days a year of paid personal wellbeing leave**:

- Excellent salary sacrificing benefits Package up to **$15,900 **of your annual salary tax free, and additional **$2,560** for meal and entertainment expenses
- A supportive work environment which values your personal and professional life, ensuring a perfect work-life balance
- Global benefits on our rewards platform - Perkbox Get access to exclusive perks, thousands of deals and discounts for you to use every day
- Access to Help’s Health and Wellbeing wellness platform
- Recognition of loyalty through our Service Award Program
- Free counselling sessions through our Employee Assistance Program (EAP)
- The opportunity to make a difference in the lives of people with disability.

**About the opportunity**

The **Regional Manager **for our Employment Service North region will oversees operations, ensuring effective implementation of the Disability Employment Services Program. Responsible for developing strategic plans, monitoring performance metrics, and providing guidance to local managers. With a focus on client satisfaction and staff development, fostering a culture of excellence and continuous improvement within the region.

Your key responsibilities will include but are not limited to:

- Leading by example to foster a culture in which our people feel empowered to challenge and refine work practices, focus on continuous improvement, maintain safe practices for themselves and others and demonstrate our Help values.
- Maximise contract performance by interpreting and operationalising contractual obligations and performance targets set by the government authority and developing strategies to deliver on these
- Monitor internal regional trends, issues, problems and opportunities engaging in proactive management strategies as preference
- Provide effective leadership, mentoring and direction to the Business Managers and Branch Leaders with a focus on supporting the team to grow, develop and lift the individual cluster performance.
- Cultivate and lead a service culture within the region that is focused on safe best practice employment disability supports and customer experience
- Demonstrate and encourage a continuous improvement or growth mindset through identifying improvement opportunities and solutions in how we practice and deliver core services and responding positively to suggestions from the regional team.
- Successfully manage the regions financial performance through effective revenue and cost management
- Drive performance to ensure star rating performance as measured by the Government Authority is maximised across the region
- Build a highly effective regional leadership team capable of driving the performance necessary to achieve strategic objectives and create a positive employee experience for all team members
- Effectively and promptly manage any escalated customer complaints with integrity and a sense of urgency, in consultation with relevant team members setting a good example for complaints management
- Personally comply with HELP’s Code of Conduct and all policies, procedures, standards and guidelines and actively encourage the same of all regional team members

**This is a Full-Time position located from Brisbane North to Sunshine Cost region**

**About you**:
We are seeking a leader with a passion for collaboration and operational excellence, a professional who is driven to foster continuous improvement to enhance organisational efficiency and performance.
- Demonstrated ability to lead a team of managers and service delivery staff
- Understanding of the government funded employment programs and an ability to interpret contract requirements
- Excellent organisational skills
- Previous experience in multi-site management
- Strong business acumen and a proven ability to work with KPI’s and targets to achieve/exceed performance and financial objectives
- Prov