Director, Public Transport Support Solutions

2 days ago

Canberra, Australia ACT Government Full time

Transport Canberra is seeking an enthusiastic and experienced Director to lead, manage and deploy public transport solution contracts including fare collection and bus movement for fleet performance. These systems operate mostly in a self-contained and secure environment, however there is a need to manage process and compliance interfaces with other corporate and transport systems and technology.

The Director, Public Transport Support Solutions Contract Manager, as product champion, manages the full product life cycle to ensure that customer and user needs are met and that all targets (commercial and performance) are achieved. This includes:

- Continual market analysis and research, collection of feedback and expert opinion, and usage data to understand needs and opportunities.
- Prioritising of system and service requirements, developing systems roadmaps and owning the backlog of systems improvements.
- Develop proposals and business cases for retirement/replacement and enhancements.
- Assist in the selection and adoption of replacement systems or enhancements, coordinate customer testing and support communications and training through the development of actionable transition plans.

Transport Canberra wants to provide an enhanced customer/user experience through its transport systems, and as such, is focussed on procuring quality commercial systems with contracted support. The Director, Public Transport Support Solutions Contract Manager is responsible for managing these commercial arrangements and will actively support and engage with experts and stakeholders to ensure continual improvements are identified through review and benchmarking processes. This includes:

- Using key performance indicators to monitor and challenge performance and identify opportunities for continual improvement.
- Identifying where changes are required, evaluate the impact, and advise stakeholders about the implications and consequences, and
- Negotiates variations and seeks appropriate authorisation where necessary.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

***

**Eligibility/ Other Requirements**
- Experience and knowledge of system management and project management principles, methodologies and tools.
- Experience and knowledge of contract management principles, methodologies and tools.
- Tertiary or equivalent in a Contract Management discipline would be an advantage.

**Notes**: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

**How to Apply**:Please provide a two-page pitch addressing the position requirements and a current curriculum vitae.

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