Retail Store Manager

5 days ago

Newtown, Australia Hands Full time

_Full-Time | Start date negotiable | Based primarily in Paddington_

**HANDS** is a lifestyle and gift store dedicated to curating the best in design, from local and international makers, artists and independent brands.

Founded in 2022, we are a locally-owned and independent concept store for quality homewares, playful accessories and meaningful gifts with a growing community of customers who care about quality, creativity and craft.

We’re now looking for an experienced Store Manager to lead our Paddington and Newtown sales team.

**The Role**

We are looking for someone who can confidently manage the day-to-day operations of a retail store, with a strong sense of visual style, leadership, attention to detail and organisation. You’ll work closely with a team of casuals and help evolve the store as we grow.

We’re looking for someone who cares deeply about the details from how a display is styled, to how stock is organised, to how a team communicates and works together. The responsibilities include:
**Sales & Store Performance**
- Lead daily operations and drive store performance
- Monitor sales and KPIs, and share regular reports and improvement ideas with HQ
- Lead the team on the floor to deliver great customer experience
- Handle customer issues with professionalism

**Team Development**
- Oversee floor staff, ensuring the team is well-trained and accountable
- Create weekly rosters and daily task lists for accountability
- Recruit, train, and onboard new team members
- Provide regular feedback, coaching, and performance support
- Support hiring by running interviews and organising trials

**Visual Merchandising**
- Responsible for the store’s look and feel. Ensuring it is visually cohesive and regularly refreshed.
- Lead floor moves, product displays, and seasonal campaigns
- Collaborate with marketing to share in-store highlights

**Stock & Inventory Management**
- Receive, process and replenish new stock
- Maintain inventory accuracy and stock transfers
- Manage online orders and flag low-stock items

**Requirements**:

- 2+ years of retail management experience
- Confident leadership style with clear communication skills
- Able to coach, give feedback and hold people accountable
- Strong sense of layout, design, and store presentation
- Calm under pressure, highly organised, and systems-minded
- Experience with Shopify or other POS/back-of-house systems is a plus

**Why Join HANDS**
- Work in a visually creative, design-focused environment
- Be part of a small, thoughtful team that cares about great products and customer experience
- Take ownership in a growing an independent brand with real impact
- Staff discounts as well as development opportunities as we grow

**How to Apply**

Sound like a good fit? We’d love to hear from you.
- Only shortlisted applicants will be contacted. Applications are reviewed on a rolling basis._

Pay: $30.00 - $36.76 per hour

**Benefits**:

- Employee discount

Supplementary Pay:

- Performance bonus

Application Question(s):

- Are you able to work at both Newtown and Paddington?

**Experience**:

- Retail management: 1 year (preferred)

**Language**:

- English (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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