Automation Support Officer

**Automation Support**
- **
Clerk Grade 7/8**
- ** Full-Time Temporary 12 months with the possibility of extension**
- **Parramatta location with hybrid working - weekly attendance**
- This is a Talent Pool opportunity, which means you will be placed onto a Grade 7/8 talent pool for upcoming opportunities across Government Shared Services. We will actively match against positions as they arise over the next 18 months._

This role sits in the Intelligent Automation team within Government Shared Services

**About the team**

This newly established team’s purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.

Involving the consolidation and optimisation of systems and processes across the BPO team, the program will lead to improved operational effectiveness and a better customer and employee experience.

The Automation Support Officer will be responsible for the day-to-day run function of the automation environment to assist with the ongoing assessment of automation opportunities and impacts in conjunction with business stakeholders. The role will work with process and product owners through the governance and change management processes.

**Your day-to-day**

Reporting to Principal Manager, Intelligent Automation - Government Shared Services, your role will:

- Daily scheduling of bots to run the business process automations and monitoring and reporting benefits, utilisation and capacity planning to ensure effective management of the production environment
- Monitoring and managing automation errors from daily production runs to ensure process automations are working as expected and business errors are referred to the relevant teams
- Approve deployment standards and perform post-deployment production verification testing to ensure design and configurations are consistent across multiple delivery squads
- Conduct process automation opportunity assessments to support the update of the demand pipeline
- Document business requirements and user stories to ensure stakeholder expectations and requirements are successfully captured and translated into automation deliverables
- Control the automation Test environment, support validation and User Acceptance Testing (UAT), assist in the development of test scripts, coordinate team efforts and defect resolution to support the successful delivery of the automated processes into production
- Schedules configuration enhancements and system upgrades to ensure automations are up to date and aligned with system builds
- Perform pre-deployment quality checks of release files, coordinate release planning, and perform post-deployment testing and roll backs when required to support the successful implementation of the solution into production

**To be successful in this role you will demonstrate**:

- Previous experience in an automation, process improvement or related field.
- Experience with maintaining and supporting production environments
- Have experience with using UiPath software
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills with excellent attention to detail
- Demonstrated experience in positive stakeholder engagement and management
- Proven ability to work both autonomously and in a team environment
- Commitment to providing high-quality customer support and service

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: 9:59am Sunday 18 May 2025**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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