
Remote Operations and Support Associate
4 days ago
Imagine a world powered by everyone’s full potential._
Picture everyone having fair access to higher education, enabled by admission processes that allow applicants to be seen for their full potential, including lived experiences, cultural influences, values, and soft skills.
In that world, higher education programs are also enabled with technology that streamlines complex operations and delivers analytics and insights that can increase student and program success.
- That’s what we’re building at Acuity Insights._
Right now, we do it with our admissions assessment products (Casper & Duet), program management products (One45 & MSPE Builder), and our data integration platform (Analytics).
These products help schools discover, select, train, and graduate future doctors, nurses, teachers, engineers, business leaders, and other professionals who reflect the diversity of our communities and bring skills like empathy, integrity, resiliency, and professionalism into the workforce.
Acuity Insights is at a new growth stage. Our roots are planted firmly in health sciences and medical education. We are exploring and expanding into engineering education, business schools, and other professional disciplines.
You now have a chance to be part of that scaling journey when you join our team as an Applicant Support Administrator to empower applicants with the support and information they need to prepare for and complete the Casper admissions test.
- The Operations and Support Associate position is a remote, full-time individual contributor role based in Australia. It reports to _Gregory Wong_ (Manager, Operations - Support) in Toronto, Canada. The Support Team currently has team members in Vancouver, Calgary, Montreal and Toronto, Canada, and in Melbourne, Australia. _
**Opportunity & Impact**:
As an Operations and Support Associate on the Casper Operations Support team, you'll help support our most widely used product, Casper.
Casper is a soft skills test used in the admissions process of hundreds of academic programs globally, including teacher's colleges, engineering, and medical schools. Over 140,000 applicants take the test every year.
Applicants depend on your work to help them take the test, and their test results empower schools to make informed admissions decisions. That means your work will significantly influence the academic and career paths of thousands worldwide.
In this multi-faceted role, your day-to-day will consist of various supporting activities and tasks, like answering applicant inquiries or assisting with requests from our Support Agents or Customer Success team.
As our Support team members move toward specialized focus areas, you also will become the Casper Operations Support team’s go-to person for Special Test Arrangements.
**Special Test Arrangements**
In this role, you will lead the support for applicants with disabilities, functional limitations, or temporary medical conditions who need additional time, assistive software, assistive personnel or other arrangements when taking the Casper test. You’ll enable a test experience that meets their unique needs so they have a chance to pursue the education they want.
You get to directly support 1% of all applicants taking the Casper test across all programs and geographies, own the queue of incoming submissions, and respond to the majority of special test arrangement requests, an average of 1,200 submissions a year.
The work entails processing and parsing technical documents, understanding the nature of the requests and identifying deficiencies in documentation or unreasonable demands while protecting the confidentiality and privacy of applicants.
You'll collaborate with applicants to finalize their special test arrangements, ensuring compliance with our policies. Occasionally, you'll liaise with other team members, including Security and Product teams, as well as external medical professionals and the applicant’s parents, to navigate unique situations. Your evaluations and decisions regarding applicant requests will be informed by their individual circumstances and recommendations from qualified professionals.
**Test Support**
As an Operations and Support Associate, you will also immerse yourself in the Casper test experience and help with the behind-the-scenes work involved in scheduling and setting up tests. That includes preparing technical support and personnel and coordinating contract support agents and proctoring teams.
You also get to provide live test support a few times a month. This involves directly assisting applicants with questions and troubleshooting, guiding Test Support Agents and proctors on processes and effective communication, and handling escalating and complex incidents.
**Process Optimization**
Right now, we’re at the start of a new growth phase, giving you a chance to impact how our test support infrastructure and processes evolve directly and are optimized to support a higher volume of applica
-
Operations Associate
1 week ago
Melbourne, Australia Qlub Full time**Operations Associate (Melbourne)** **Start Date: Late February 2025** **Attention Hospo Managers!** You have a few years of experience as a venue/restaurant/ops manager and you’d like to leave the late nights on the floor and step into the corporate/startup world? This might be the perfect role for you. We're backed by over US$40M in funding, live in...
-
Associate Technical Analyst
4 days ago
Melbourne, Australia Halcyon Knights - LogicMelon Full timeFully remote WFH role - Work directly with clients - 8 weeks of training provided **LOCATION**: WFH - work from anywhere in Australia! **WORK TYPE**: Full time, Permanent **ABOUT THE COMPANY**: My client is a comprehensive SaaS company that helps organisations worldwide to set smart goals and territories to maximise revenue, use AI-driven insights to make...
-
Associate, Ad Operations
10 hours ago
Melbourne, Australia DoorDash Australia Full time**About the Team**: The Ads & Promo team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences. We provide digital solutions to help advertisers reach DoorDash audiences. As an Associate, Ad Operations, you will support the management of promotional and advertising activities...
-
Remote Aviation Instructor
2 weeks ago
Melbourne, Australia SUASROV Full time**Suas Rov Pty Limited** **Remote Aviation Instructor **positions available Melbourne, Australia. Suas Rov is a Registered Training Organisation (RTO46117) and Civil Aviation Safety Authority (CASA) Certified Training organisation, specialising in the delivery of industry leading Remote Aviation Training and Licensing, encompassing AVI30419 Certificate III...
-
Operations Manager
2 weeks ago
Melbourne, Australia Crimson Education Full timeWant to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...
-
Senior Infrastructure Engineer
2 weeks ago
City of Melbourne, Australia Remote Pty Full time# Senior Infrastructure EngineerBrisbane Canberra Melbourne1 October 2025### Job DescriptionRemote are seeking Senior Infrastructure Engineers to join the team in ASD> The Senior Infrastructure Engineers will establish and lead network planning for own area of responsibility and designs the infrastructure necessary to provide the network services to meet...
-
Associate Technical Support Consultant
1 week ago
Melbourne, Australia Altera Digital Health Inc. APAC Full time**Associate Technical Support Consultant** **Altera Digital Health** **Melbourne or Adelaide** **What Can We Offer You?** - **Comprehensive Benefits**: Enjoy private medical cover and a range of other benefits. - **Competitive Salary**: We offer a salary package that is aligned with current market rates. - **Flexible Working Arrangements**: Balance your...
-
Associate, Network Control
2 days ago
Melbourne, Victoria, Australia L3HHCM20 Full time $90,000 - $120,000 per yearJob Title: Associate, Network Control Job Code: 29254Job Location: Melbourne, FLL3Harris is looking for a TDM Network Control Specialist who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located...
-
Operations Officer
1 week ago
Melbourne, Australia Aruma Full time**Work options**: Flexible The position offers flexibility with regards to location, giving you the option to work from home, the office, or a combination of both. - NFP | F/Time Perm | Flexible work arrangements / Hybrid or WFH - High performing team | Drive change in a complex environment - Fast-paced, dynamic environment **About the role** Key...
-
Associate Product Manager
6 days ago
Melbourne, Australia Telstra Health Full time**Work options**: Flexible **Associate Product Manager** At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving...