Team Member

2 weeks ago

Parramatta, Australia Westpac Full time

**Team Member (Applicants must Identify as Aboriginal and/or Torres Strait Islander)**
- Max-term opportunity
- Based in Paramatta, NSW
- Hybrid work arrangements, 2 days in office and 3 days WFH

**What’s the role?**

The Team Member, PSO plays a key role in supporting both internal and external customers with international payments and related investigations. This includes managing Day 2 outstanding items and acting as a central point of contact for payment queries across the PSO business. The role requires product knowledge, proficiency in SWIFT formatting, and the ability to navigate various systems used for payment processing and customer service within the Westpac Group. In addition to technical responsibilities, the position involves handling inbound and outbound customer calls, resolving complaints, and ensuring service delivery aligns with Westpac’s standards.

This is a max-term opportunity based at our Paramatta office. Operating hours are between the hours of 9am-8:30pm Monday - Friday with 2 days in the office and 3 days WFH.

**What do I need?**
- Banking/Finance services knowledge and experience desirable but not essential
- Customer service/call centre experience desirable
- Understanding of Privacy and Risk compliance
- Strong verbal and written communication skills
- Ability to quickly learn new systems and processes
- Excellent time management and the ability to prioritise tasks effectively
- Attention to detail and the ability to handle confidential information with discretion

**Why join us?**

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

This position is open to Aboriginal or Torres Strait Islander applicants only. The filling of this this role is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth). Applicants must identify as Aboriginal and/or Torres Strait Islander. Westpac Banking Corporation has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) in relation to this position.

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