Head of Continuous Improvement

**Company Description**
Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

**Closing date: 6th October 2025**.

Please note Rest does not accept speculative resumes from recruitment agencies

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

We're looking for a strategic leader to drive continuous improvement and change governance across our Service division. This role will lead the Service division’s continuous improvement (CI) agenda and govern the intake, prioritisation, and delivery of change initiatives. This role ensures meaningful change is delivered that improves Member experience, operational effectiveness and regulatory compliance. By balancing oversight with practical support, the role enables delivery of tangible improvements, while ensuring priorities are aligned to strategic objectives through backlog management and cross functional influence.

**Key Responsibilities**:

- Lead and manage the Continuous Improvement (CI) team to deliver initiatives that enhance member experience, service outcomes, and cost efficiency.
- Govern the intake, prioritisation, and delivery of change initiatives across the Service division.
- Facilitate prioritisation forums and ensure alignment with strategic objectives.
- Champion CI methodologies (e.g. Lean Six Sigma) and embed sustainable improvements across the business.
- Provide clear reporting on initiative pipelines, benefits, trade-offs, and resource capacity.
- Collaborate with cross-functional teams to identify opportunities and ensure regulatory compliance.

**About You**:

- Proven leadership in change governance or portfolio management within superannuation or financial services.
- Strong stakeholder engagement and communication skills.
- Experience in CI delivery and methodologies.
- Qualifications in Business or related discipline; project/program management certification preferred.

**Qualifications**
- Tertiary qualifications in Business, Operations, or a related discipline.
- Certification in project/program management (e.g. PMP, PRINCE2, Agile).
- Proven leadership in change governance or portfolio management within superannuation or financial services.
- Strong stakeholder engagement and communication skills, including executive-level influence.
- Experience in CI delivery using methodologies such as Lean Six Sigma.
- Ability to manage competing priorities and deliver outcomes aligned to business benefits.
- Beneficial: Knowledge of customer service best practices, contact centre operations, and digital service models.

**Additional Information**
Our benefits have been designed so you can tailor your experience with us and include:

- Personal and professional development opportunities
- ** Hybrid working**:

- Purchase leave scheme and gender neutral 16 weeks paid parental leave
- Super Contribution Continuation for 12 Months of parental leave
- Linkedin Learning
- Income Protection Insurance
- Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)
- ** Rest Stops - meeting free breaks**
- Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best. _

**Please note only people with the right to work in Australia will be considered.**
- _Funds under management as at 31 July 2025. Rest is recognised as a _Responsible Investment Leader_ by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022._