Call Centre Operator

2 weeks ago

Lidcombe, Australia 'COS Full time

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.

**More about our benefits**
- Flexible hybrid workplace
- Competitive remuneration with excellent bonus scheme
- Generous Reward and Recognition programs
- Access to ongoing training and career development programs
- Access to free Mental Health programs
- Birthday and Anniversary day off
- Convenient location with onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives

**More about what you’ll do**

We are currently looking for motivated individuals to join our Customer Service team based at our Head Office in Lidcombe. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of the business to ensure that the best customer experience is delivered to all internal and external customers.

Key responsibilities include:

- Answer inbound calls
- Process customer enquiries
- Process customer orders
- Answer Live Chat queries
- Document feedback and complaints
- Ad-hoc administration duties as required

**More about you**

To qualify for this role, you must meet the following requirements:

- Previous experience within a call centre environment
- Exceptional customer service skills
- Professional, positive and friendly phone manner
- Excellent communication skills with ability to build strong relationships
- Strong team player with keenness to learn
- High level attention to detail
- Ability to multi-task
- Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems

**More about COS**

When you join COS you’ll be working for a growing business servicing many of Australia’s most well recognised companies and government agencies. You’ll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.

You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self-Reflective, Family and Service Excellence. At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive. We are passionate about maintaining a business culture that focuses on professionalism with heart.

**COS can offer you not just a job but a career.**

**If you are interested, we'd love to hear from you

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