L&d Trainer

**Passionate about training others?** Join us as an L&D Trainer and help new team members gain the skills and confidence to thrive from day one.

**The role**

Reporting to the Technical Delivery Lead, the L&D Trainer delivers engaging, effective induction and onboarding programs for our frontline consultants. This role ensures new hires receive a structured and comprehensive induction, equipping them with the knowledge, skills, and confidence to succeed. By supporting a smooth transition into the business, the L&D Trainer helps build a high performing, customer focused workforce.

**Position Accountabilities**
- Deliver high-impact induction programs that introduce new hires to our culture, values, systems, and service expectations in an engaging and meaningful way.
- Ensure a seamless onboarding experience through interactive learning that accelerates time to productivity and builds early confidence.
- Monitor and enhance program effectiveness by gathering feedback, tracking learner progress, and updating content based on evolving business needs.
- Leverage learning technologies such as the LMS and virtual training platforms to facilitate sessions, track participation, and report on onboarding outcomes.
- Drive continuous improvement by identifying gaps, incorporating best practices, and evolving onboarding initiatives to boost new hire engagement and retention.

**What experience you’ll bring**

**Qualifications and Experience**

**Essential**
- Proven experience delivering learning in both on-the-job and classroom environments
- Understanding of learning processes, theories and methodologies including adult learning principles and styles
- Highly developed interpersonal, written communication, and organisational skills
- Experience working in a fast-paced, dynamic service environment
- Highly developed interpersonal, written and organisational skills
- Demonstrated capacity for self-management, participative decision-making, team participation and the ability to accept, promote and manage change

**Desirable**
- Certificate IV in Training and Assessment (TAE)
- Experience in the Banking, Finance, or Insurance industries

**Location**

**Brisbane, North Lakes or Kawana**

This role is available at any of our Brisbane and Sunshine Coast locations providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side’s best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.

**The benefits of working at A&G**
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:

- Personalised rewards and peer-to-peer recognition
- Exclusive discounts and savings across more than 600 top retailers
- A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
- Work flexibility - with options to work from home two days per week.
- Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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