Assistant General Manager

2 weeks ago

Port Stephens, Australia Travel + Leisure Co. Full time

**We Put the World on Vacation**

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**GO WHERE NO TWO DAYS ARE THE SAME**

At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our **Shoal Bay** team as the** Assistant General Manager**today

**How You’ll Shine**
- You will be a Customer Experience superstar with a passion for creating personalised and memorable holiday experiences for our Club Wyndham owners and guests through meaningful conversations
- Proven experience in leading and engaging a driven team to provide an optimal Customer Experience in a resort environment
- Operational knowledge and experience in all hotel departments with a strong focus on rooms divisions
- Ability to build strong relationships with key internal and external stakeholders
- Eye for detail and an analytical mind
- Ability to assist in developing budgets and make sound decisions to ensure the hotel operates efficiently
- Effective leadership, organisational and interpersonal communication skills
- An open door policy with the ability to train, coach, counsel and develop employees

**How You’ll Be Rewarded**

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

- Immediate start
- Subsidised private health insurance
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand

**What You’ll Bring**

To be considered for this great opportunity it is essential that you have the following skills and attributes:

- Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years is desirable)
- Knowledge of hotel property management systems, Opera preferred
- Events experience highly regarded
- Excellent communication skills, written, verbal and active listening
- Detail focused with an organised approach and ability to multitask
- Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
- Exceptional time management skills and the ability to work under pressure
- Strong negotiation and problem solving skills
- Bookkeeping /finance experience is highly regarded
- Immaculate presentation and grooming standards
- Ability to work a flexible roster, including weekends and school and public holiday periods
- The capability to work in a fast-paced environment both as part of a team and autonomously

**Where Memories Start with You**

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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