Network & Infrastructure Operations Lead

**Join us and let’s make a bigger difference together.**

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to **Help People to Thrive**.

It’s an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Our Opportunity**:
The Network and Infrastructure Operations Lead is an important role in bringing together our partners, managed service run teams, and our local workforce in order to maintain the uptime, currency and a health risk profile of our core infrastructure services.

You will be responsible for team leadership, managing partners and infrastructure across physical sites in a national footprint as well as collaborating with Cloud technology and security peers.

Accountabilities include:

- Lead a small AU team and managed service providers to deliver core 24/7 IT services to Australian Unity Lines of Business which covers Data Centre Infrastructure (including cloud VMs, virtualization services e.g. Citrix), network, remote sites, database and storage
- Manage and ensure full value is realised from strategic vendor partner relationships, including management of outsourced onshore/offshore infrastructure partners.
- Work with partners to evaluate capacity forecasting (compute, storage, recovery platform) to management layer
- Deliver and drive uplift in operational continuity by providing foundational IT services that are highly available, highly resilience to disruption (e.g. Disaster /Cyber attack), and rapidly able to recover from failure.
- Ensure each service provider has effective business continuity/ disaster recovery plans and that there are business continuity and disaster recovery plans in place for end-to-end services.
- Develop strong relationships with key stakeholders across the organisation & ensure they understand the scope & value of Customer, Digital & Technology services so that they see us as a vital enabler of their business strategy

**About You**:
To be successful in the role you will be able to demonstrate the following experience:

- Infrastructure management experience
- Experience of working in a multi-sourced environment with effective and contractual service integration across the suppliers
- Leadership Experience - managing offshore service providers and managed service teams
- Exceptional collaboration and partnering skills

**What’s on Offer**:
You will enjoy a range of great employee benefits and rewards including:

- Competitive salary + bonus program
- Enjoy additional yearly Well-Being and Community leave days
- 14-week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby
- Employee Referral Program
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most
- Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
- Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more
- Available access to LinkedIn Learning courses through our great Learning platform