Receptionist & Administration Officer

3 days ago

Adelaide Region SA, Australia Essential HR Full time

A great opportunity to join a not-for-profit organisation
- Use your proven administration and customer service skills in this varied role
- Make a difference with your ability to handle emotional situations delicately

**About Dudley Park and Payneham Cemetery**:
We offer a full range of burial and cremation sites. Payneham & Dudley Park Cemeteries Trust Incorporated is a not-for-profit organisation focussed on serving the bereaved of all cultures with compassion integrity and respect. Payneham and Dudley Park Cemeteries are proud of the retention of historic headstones through the allocated display areas within the cemeteries.

**About the Role**:
The Receptionist & Administration Officer will be responsible for providing a high level of customer service, along with administration support. You will advocate for and support our clients and other team members.

**Main responsibilities**:

- Management of Interment Rights
- Facilitate plaque appointments, design plaque proofs with families & action orders
- Action enquires and questions from the public, Interment Right holders, relatives, carers, executors, funeral directors and masons
- Issue work orders for ground staff for burials etc
- Update relevant databases with all information received, including new contacts and interment right holder detail changes
- Escort families around cemetery grounds to assist with site selections for Burial, Cremation and memorial placement
- Facilitate contractors for cemetery works
- Process invoices and receipts
- Maintain and order office supplies, brochures, and marketing material as required
- Document management and filing
- Provide support to the General Manager as required
- Undertake basic finance duties to assist the Finance Officer
- General administration

**What you will bring**:

- At least 3 years’ experience in a reception / administrative position
- Proven experience in delivering high level customer service
- High level organisational and administration skills, with the ability to work under pressure
- Finance experience with competency to operate an accounting package and Office Suite
- High attention to detail and the ability to follow instructions
- Be empathetic with the ability to handle emotional situations delicately
- Ability to maintain a high level of professionalism and confidentiality
- Focus on teamwork
- Ability to cater to a multi-cultural industry in religious practices and values within the bounds of Policies and Regulations of the Trust and legal obligations
- Understanding / interest of the Funeral industry is desirable

**Why choose Dudley Park and Payneham Cemetery**:
Be part of an organisation that is passionate about helping families through a difficult time. We are driven by our person-centred values and strive to make a difference to everyone we come into contact with.

As not-for-profit we offer salary sacrifice as part of a competitive salary package, as well as a collaborative team environment where your input is valued.

**To Apply**:
**Application Process**:

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