Ongoing Support Consultant

**Why join APM?**

APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of brands.

**About the Role**

As an **Ongoing Support Consultant Consultant** at APM, you will play a pivotal role in supporting our participants (job seekers) to transform their lives. Reporting to the Business Manager you will work closely with stakeholders, including employers and our participants, to deliver tailored employment solutions. It is exciting, challenging, inclusive and rewarding. You will be working in a fast-paced and collaborative environment, achieving great outcomes, and making a difference, together.

**Site Location**: Toowoomba

**Role Coverage**: Toowoomba, Yarraman, Millmerran, Crows Nest, Pittsworth, Oakey, Dalby, Warwick & Ipswich

**Key Responsibilities**:

- Provide support to both customers and employers to ensure customers maintain sustainable and ongoing employment
- Think outside the box and resolve challenges for both parties as they arise
- Help employers provide a suitable and positive work environment for our customers & guide on workplace modifications
- Effectively manage a caseload of ongoing support customers
- Overcome objections, and break down employment barriers that exist for people with disability
- Preparation for and involvement in Ongoing Support Assessments
- Collating and preparing documentary evidence in line with contractual guidelines
- Actively engage with customers to positively advocate the APM brand
- Passing internal and external audits in line with Disability Employment Services contract.

**Am I suited for this role?**

We hire people with who are driven, and solution focused with a can-do approach. Individuals that demonstrate empathy and compassion towards those with disability, injury and/or barriers to employment. People who are motivated to go above and beyond for their participants, have excellent communication skills and can demonstrate composure and adaptability through the day-to-day challenges of the role.

We find people with a background in sales, retail, call centre, hospitality, consulting, business development, and administration are well suited to this role. We provide full training, and we'll help you turn your transferable skills into a new career in Employment Services.

**To be considered, you will have...**
- Eligibility to work in Australia
- Previous experience in Disability, Health or Employment sector experience is preferred
- Ability to successfully manage a caseload
- A current driver’s licence and a comprehensively insured vehicle
- A MyGovID (Standard level)
- Willing to complete a National Police Check
- Able to pass a Working with Children Check
- Available to **work Full-Time Monday to Friday 8:30am - 5:00pm**:

- Flexible with travel across locations

**The work you do is Momentous Enjoy our employee benefits**
- EAP | Employee Wellbeing Program
- Paid Cultural and Ceremonial Leave
- Purchased Annual Leave
- Paid Parental Leave
- Service recognitions
- APM Family Hub
- Maxxia | Vehicle salary packaging

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

**Join us as we continue to enable better lives