Data & Ai Platform Manager

**Why Tyro?**

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

**It starts with You.**

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday - commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a r eal impact. A s we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

**About the role**

The Data & AI Platform Manager is a trailblazing leadership role responsible for designing, building, and scaling the backbone of Tyro’s AI and data-driven future. This role blends strategic platform vision, technical excellence, and people leadership to deliver secure, scalable, and innovative capabilities that empower Tyro to harness data and AI responsibly.

At the heart of Tyro’s product strategy, the role will unlock the potential of enterprise data and AI - from traditional machine learning powering financial features to next-generation agentic experiences driven by LLMs and the Model Context Protocol (MCP). The Manager will architect and operationalise a resilient platform that supports rapid AI experimentation and productionisation, while embedding governance, compliance, and responsible AI practices from the start.

This is a rare greenfield opportunity to define standards, shape architecture, and lead a high-performing platform team. The work will ensure Tyro’s AI platform is scalable, observable, secure, and cost-efficient, powering innovation across the business and positioning Tyro as a leader in applied AI for financial services.

By driving collaboration across Technology, Product, and Delivery, the Data & AI Manager will ensure Tyro maximises the value of data and AI, embedding responsible AI practices, resilience, and compliance from day one. This is a defining opportunity to establish Tyro’s Data & AI foundation and power the next wave of AI-driven innovation and growth.

**What you'll do**
- Define, launch, and scale Tyro’s Data & AI Platform, ensuring it is the trusted foundation for innovation.
- Develop and own the vision, strategy, and roadmap for the platform, prioritising agentic AI and MCP integration.
- Champion modern engineering practices: Infrastructure as Code (IaC), MLOps, AIOps, and FinOps.
- Drive exploration of LLMs, MCP, and agentic architectures to enable merchant-facing AI experiences.
- Cultivate a culture of experimentation and creativity, while balancing immediate delivery needs with sustainable growth.
- Provide coaching, career development, and foster a culture of technical excellence and collaboration.
- Ensure the platform enables Tyro’s growth, compliance, and product differentiation.
- Embed responsible AI practices, including governance, ethical use, and regulatory compliance (APRA, PCI-DSS).
- Manage cloud and AI resource costs using FinOps best practices.
- Partner with Product, Engineering, Risk, Compliance, and Legal to ensure alignment and safe AI adoption.
- Oversee design and delivery of data pipelines, ML/LLM experimentation environments, and AI APIs.
- Champion observability and monitoring (Prometheus, Grafana, Datadog) to ensure resilience and performance.

**What you'll bring**
- 6-8+ years’ experience in platform or product management, ideally in AI/ML, cloud infrastructure, or agentic systems.
- Proven leadership in data engineering, platform engineering, or applied AI teams.
- Deep understanding of AI/ML lifecycle, with expertise in agentic systems, LLMs, and MCP.
- Strong knowledge of cloud platforms (AWS, GCP, Azure), modern data tooling (Snowflake, Databricks), and IaC (Terraform).
- Practical experience in MLOps, FinOps, and observability stacks (Prometheus, Grafana, Datadog).
- Strong communication and influencing skills, with ability to engage executive and board-level stakeholders.
- Experience embedding responsible AI, reg