Disability Liaison Coordinator X 2

Location: Melbourne | CBD

Job type: Full time / Full Time, Ongoing

Organisation: Victorian Civil and Administrative Tribunal (VCAT)

**Salary**: $76,817 - $93,275

Occupation: Community Services

Reference: VG/VT2340/C00564
- A unique opportunity to provide specialised support services to the Victorian community
- Contribute towards process improvements
- Supportive team environment and robust training opportunities

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**VCAT**

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

**About the Role**

The Disability Liaison Coordinator (DLC) works in partnership with an additional Disability Liaison Coordinator (DLC) in responding to and managing a range of complex support needs for community members in their ability to access VCAT. The DLC's lead the intake, response, management and coordination of all disability related inquiries and take an active role in working with persons presenting with complex support needs throughout their VCAT experience.

The DLC's work with a small team of Disability Liaison Officers (DLOs). The DLC's allocate some cases to the DLO team to ensure that community members accessing VCAT are supported and provided with the assistance needed to manage their matter(s) at VCAT. The DLC's are responsible for contacting service users, external support services and liaising with internal stakeholders (e.g. registry services and Tribunal members) to ensure reasonable adjustments can be accommodated, where appropriate.

The DLC's act as a primary point of contact for the DLO team which is located within the broader Community Access Services team at VCAT. Stakeholders are varied: Tribunal users who may be living with a disability; representatives for external support services and members and staff within the Tribunal.

The Disability Liaison Coordinator's report to the Support Services Manager.

**About You**

**_ We have 2 x positions available for Disability Liaison Coordinators._**

For this role, you will ideally have:

- Experience providing support to members of the community living with a disability, which is highly desirable
- Experience in managing complex, competing priorities within a dynamic working environment whilst managing the expectations of a wide range of stakeholders
- Well established time management strategies
- Ability to manage the privacy, confidentiality, and consent of sensitive information
- Ability to build strong internal and external relationships and undertake community engagement activities
- Ability to navigate a range of database, system scheduling and client operating systems
- Knowledge of the VCAT Act and associated legislation is highly desirable
- Flexibility - this role may be required to provide support at a variety of VCAT venues
- Capability to mentor and support a small team, providing specialised support to the Victorian community

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.