Service Team Leader

**About Woolworths Group**

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

**Facility Manager - Woolworths Facilities Management - VIC
- **Great variety in role**:

- **Take the next step in your career**:

- **Flexible working in a way that suits you**:

- **Geelong based
**About Us**

The Woolworths Format Development Team is a national team of 1,000, responsible for innovating and developing retail stores of the future across supermarkets, Metro & Big W. We’re construction people, facilities and asset management people. We’re planning & commercial people. We’re architects and sustainability people. We’re data analysts, refrigeration and air conditioning people. We are operations and training people. Together, we’re doing our part to bring fresh food and great experiences to our customers every day.

We implement designs by creating experience-centric technology-led, retail store formats that are purpose-built for our customers and teams. We innovate by focusing on Continuous Improvement, sustainable energy management, technology, and working with our suppliers, service providers and operations teams to move towards a healthier planet. We maintain all aspects of our supermarkets' stores through having highly specialised, skilled team members across all trades. Every decision we make is designed with our customers and teams at the heart.

**The Role**

In this exciting role, no two days will be the same You’ll have the opportunity to lead a team of technicians and contractors alike and ultimately be focused on providing excellent service to our stores and our customers.

You will be responsible for leading the hard and soft services along with Service Technician Leading Hands and the Service Technicians, across a Zone. Ensuring we put our customers and team first, you will be responsible for all FM services including service level agreements, management of your P&L, as well as the escalation point for your stores (including service providers) As a key member of the Service Delivery team, you’ll be accountable for driving stakeholder engagement and management, using the resources available to you to drive a culture of continuous improvement, whilst ensuring we operate under a Proactive, Responsive and Efficient service model.

**Your key responsibilities will be:
- Leading, developing and coaching a team of Service Technicians to be Proactive, Responsive and Efficient in line with our FM Strategy.
- Supporting maintenance to all areas of our stores, from the front of the store to the back of the store.
- Supporting the management of the budget to achieve agreed financial targets and have a positive zone P&L.
- Ensuring we are maintaining the highest service levels and standards
- Liaising with multiple stakeholders including Operations / Group / Store and department Managers
- Ensure we are doing the right thing through legislative compliance
- Achieve agreed service and safety levels in line with Woolworths ways of working and WHS procedures.
- Represent the State Service Delivery team as part of the FM leadership team and with key stakeholders.
- Undertaking reporting and analysis of information
- Approving Invoices, timesheets, managing overtime, PPOT and RDOs.

**Who we’re looking for:
- We’re looking for a strong people leader who has an interest in progressing their career into a leadership role within our WFM team.
- Proven **c **oaching and people leadership experience with the ability to motivate and develop others.
- Experience working in a Facilities Management, maintenance, construction or similar capacity an advantage
- An ability to navigate complex work environments and teams to deliver outcomes.
- Strong computer skills - we use a variety of software packages
- Great communication skills and the ability to liaise with various stakeholders
- Flexibility to travel site to site (store to store)
- Innovative and open-minded in approach to solving problems

**Why you’ll love it here
In addition to this exciting role, we offer some fantastic benefits including:

- An attractive remuneration package
- Team member discounts at all of Woolworths businesses
- A variety of pathways to grow your career
- The opportunity to collaborate with some of the brightest and best minds in Australia across our brands
- Flexible working arrangements - you can have a work-life balance at Woolworths
- An exciting career - as our business grows, so do the opportunities for our people

**Grow with the Group
As an