W&e Coordinator

Global Company with career growth opportunities
- Join our Growing Welfare & Engagement Team
- Permanent Full-Time based in Queensland

**About Us**

We are trusted to ensure the safety and wellbeing of people in our care across Australia’s network of immigration centres. Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment.

**About the Role**

We are focused on providing quality Welfare and Engagement (W&E) services and support that provide detainees with skills, confidence, and opportunities to proactively engage and explore options pertaining to their health and wellbeing.

To be successful in this role, you will have:

- Qualification or experience in an associated discipline eg: Social Work or other Social Science / Human Services disciplines such as Community work, sports and recreation or learning and development
- Diploma level qualification in an associated discipline such as Social Work or

other Social Science/Human disciplines such as Community Work, sports and recreation or learning and development
- Minimum of 2 years’ (full time equivalent) experience in managing and conducting structured programmes and activities for adults or families
- Experience in working with people from Culturally and Linguistically Diverse (CALD) and different religious backgrounds
- Significant Staff Management experience
- Experience supporting people with high needs, either in disability or aged care service
- Maintain a current Working with Children Certificate in accordance with the relevant state or territory child protection legislation
- Meet the character and training requirements of the Migration Act 1958 in order to be designated as an Officer under the Act
- Maintain a current Australian Federal Police Clearance
- Understand risk management principles
- Hold and maintain HLTAID009 Provide CPR and HLTAID011 Provide First Aid certificates with at least 6 months of currency on the certificate
- Ability to do some light lifting duties
- Unrestricted current Drivers Licence

**About You**

You have a professional and friendly manner and enjoy interacting with people, with the ability to effectively manage internal and external stakeholders within a complex and dynamic environment. You manage and ensure satisfaction of stakeholders both internal and external, as well as the detainees.

You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are passionate about developing and maintaining effective strategies to support vulnerable individuals and coordinate the delivery successfully.

A flexible mind set, able to work as part of a multi-disciplinary team with the ability to promote an environment that supports and maintains positive behaviour. You can adapt and assist/address individual needs and varying circumstances. You are emotionally resilient, adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress such as family, health or workplace stressors, maintaining psychological well-being.

As the coordinator you will have oversight of the weekend activities, therefore flexibility to occasionally work out of business hours/on weekends is required.[VA1]

**Rewards & Benefits**
- Be part of an amazing culture, based on the values of trust, care, innovation and pride
- Gain access to Global Employee Networks that embrace diversity and inclusion
- ‘Start with a job and stay for a career’ with extensive employment and growth opportunities across Serco’s many contracts
- Meaningful work providing meaningful engagement and positive support services to detainees
- Referral Programs
- Paid annual and personal leave
- Paid volunteer leave
- Provision of uniform
- Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more
- Ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)

**Join Us**

You must also be an Australian Citizen or Permanent Resident to obtain the required clearances for this role.- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._By joining Serco you will have access Video