Head of Operations, Australia Branch

BNP Paribas has a presence in nearly 80 countries with over 180,000 employees. It ranks highly in its three core activities: Retail Banking, Investment Solutions and Corporate & Institutional Banking.

Within CIB (Corporate and Institutional Banking), Operations provide support to Global Markets (Equity, Fixed Income), ALM Treasury and Global Banking activities (Cash Management, Trade Finance).

**DIRECT RESPONSIBILITIES**:
In charge of the Management of the following departments
- Global Market & ALMT Operations
- Cash Management Operations
- Trade Operations

Detailed responsibilities:

- Governance
- Serve as the primary point of contact for Global Markets, ALM Treasury and Global Banking business lines in Australia & New Zealand; establish a regular dialogue to understand its priorities, liaise with the region as relevant to ensure timely implementation of these solutions;
- Establish a strong connection with the Regional Operations Community and participate to the Steering Committees and Meetings held by the Regional Operations Head;
- Proactive contributor and/or member of the various Territory committees of the first line of defense such as but not limited to the AU/NZ Operational & Permanent Control Committee (monthly), the key project Steering Committees.
- Management
- Supervises the team members (1 supervisor for Trade Operations, direct reporting to the Global Markets/ALM Treasury and Cash Management staff) and olds regular one to one and team meetings;
- Ensures staff training throughout the team covering all the products;
- Establishes & participates in regular meetings with the key stakeholders e.g. ISPL support teams & Business Lines;
- Be accountable for the Operations resources and budget;
- Establish strong partnership with Human Resources to develop managerial and leadership capabilities, identify and groom talent, develop strong succession and career development, follow the actions of the Global People Survey closely and build channels of regular communication with the team.
- Production
- Overall responsibility for ensuring all settlements and other tasks are completed on time & accurately;
- Ensure that team members regularly investigate, follow up and resolve breaks/ exceptions which come up as a result of BAU in a timely & accurate manner;
- Authorize the payments per the payment authorization grid;
- Provide support to the Loan Administration Area; receipt of client instructions or agent instructions, verification of client instructions against credit authorizations and agreed client conditions, arrange input of the loan into the Bank’s systems (via liaison with regional team);
- Ensure Fees correct booking with respect to amortization, Income accounts, invoicing as per approved conditions, reconciliation and adjustments: to manage the whole transaction from issuance to collection;
- Assist with Cash Management transaction processing, client support and satisfaction. Monitoring of payment queues and transaction reports throughout the day. Correcting any payment anomalies. Reporting of client comments and immediate escalation of any issues identified. Note: This function is offshored to ARPC team in Mumbai from 10.00am Sydney time however end of day monitoring is essential and shared by both team;
- Ensure daily duty sheets and daily ORUS controls are completed;
- Ensure Saturn ( SR7 ) alerts are cleared accurately and timely;
- Ensure monthly billing is completed accurately and on timely;
- Assume responsibilities related to Documentary Letters of credit;
- Perform all controls, ensure LC/SBLC/Guarantees are issued in accordance with BNPP Group policies, UCP Rules, Trade Finance, Guarantee & SCF Checklists, local branch SOPs, Credit Risk authorization tickets, Special requirements and agreed client conditions;
- Ensure Guarantee/SBLC issuance fees/commissions, Doc LC Estab fees/commissions are booked correctly, reconcile guarantee commission calculations, and arrange adjustments as necessary, following up overdue fees/commissions.
- Operational Risk/Controls- Establish clear guidelines and protocol related to the management of incidents and interface/governance with all stakeholders, follow up of action items and representation of these in relevant committees;
- Oversee outsourced work closely, monitor SLAs and build strong partnership with the provider/s to ensure transparency in delivery and strong controls;
- Monitor the Operations controls at Territory level to ensure the deficiencies and action plans identified are properly monitored and timely deployed;
- Anti‐Money Laundering / Financial Sanctions “AML/FS” related duties: to ensure adherence to AML/FS‐related Group Policies and execution of associated operational controls; to escalate any resulting hit for analysis and decision;
- Document and maintain operational policies and procedures;
- Ensure daily ORUS controls are completed;

**Technical and Behavioral Competencies required**
- Motivation - the pressure of the job req