Trainee Case Manager

2 weeks ago

Melbourne City Centre, Australia EML Full time

**Trainee Case Manager**:
VIC - Melbourne CBD Workers Compensation Full Time
- **Do you have exceptional customer service skills?**:

- **Make a difference by helping people get their lives back**:

- **Grow your career with EML in a supportive team and fun culture**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage claims, including disability management aspects of a caseload of claims within the legislation or policy and achieve compliance with the performance measures. You will be responsible for managing a portfolio of claims by liaising with relevant stakeholders to ensure the best outcome is achieved for injured workers.

This will be a **permanent** position commencing **immediately **based in the **Melbourne **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Assess aspects of liability and recovery relevant to the legislation or policy.
- Undertake ongoing reviews in relation to entitlements and payments.
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
- Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.
- Ensure claims files are accurately and professionally updated on a regular basis.

**ABOUT YOU**
- You can provide excellent customer service.
- You have demonstrated experience resolving conflicts and achieving the best outcomes.
- You are interested in helping others.
- You have a high level of computer literacy.
- You demonstrate many of the EML values in your day-to-day life.
- Insurance, health or employment services experience would be advantageous but not crucial.

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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