Head of General Insurance Claims Controlling

**Fully utilise your expertise**:

- **Leading global insurance organisation**

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

It is an exciting time to join Allianz as we transform our business and focus on simplification, innovation and placing our customers at the heart of everything we do.

**About the Role**:
Reporting to the General Manager General Insurance Claims, you support and directly influence the quality, efficiency, effectiveness and compliance of General Insurance claims services to Allianz customers for Motor and Property claims, contributing towards the quality of the customer experience and technical capability. This includes, Quality Management for General Insurance Short Tail Claims, and Investigations management for General Insurance Claims.

**Other key aspects of the role**:

- Contribute to and lead the implementation of new business models that will strategically position the business for success and will deliver a Quality Assurance (QA) Framework for General Insurance Motor and Property Claims.
- Lead the design, implementation and management of QA systems and processes to eliminate non-value add activities and to promote positive operational outcomes and contribute towards continious improvement objectives of General Insurance Claims Division and other Divisions.
- Drive cultural change through all levels of the Claims Controlling operations to support the above strategy.
- Contribute towards the reduction or control of claims cost inflation in General Insurance Motor and Property claims while maintaining acceptable internal and external service levels.
- Understand and oversee the implementation of global best practice in fraud detection and investigations management and maximise performance whilst meeting to regulatory and code requirements.

**Important to your success**:

- Significant experience in claims management and people leadership role for a complex, matrixed General Insurance organisation.
- Demonstrated ability to lead, coach and empower people to develop individual and team potential.
- Extensive knowledge of the insurance claims industry and current technology and management trends.
- Demonstrated ability to explore business insights and trends to identify and translate potential for operational improvement, growth and/or cost saving opportunities.
- Demonstrated ability to read the market and understand customer requirements to identify, pursue and close business development opportunities that contribute to the profitability of the organisation.

**What's on offer?**

As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community

Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact

Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities

Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

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