Supporter Relations Coordinator

5 days ago

Sydney, Australia Heart Foundation Full time

**11**

**Nov**

**Supporter Relations Coordinator****:
Sydney
- **Full-time, permanent opportunity, with hybrid working arrangements**:

- ** Integral role within a friendly and supportive team, with a focus on data and donation processing**:

- **Generous Salary Packaging, increasing your take home pay**

**About us**

For over 60 years, the Heart Foundation has been the trusted peak body working to improve heart disease prevention, detection and support for all Australians.

Join us to help us achieve our generational vision to make heart health a reality for everyone in Australia

You can find out more about us here.***

**How can you make a difference to heart health?***

Are you skilled at multi-tasking, problem solving and enjoy the hustle and bustle of supporting a dynamic organisation? You can make a difference by bringing your diverse experience and can-do positive approach when joining our talented and knowledgeable team.

We are seeking an enthusiastic Supporter Relations Coordinator to join our dedicated, 'supporter-centric' team and provide quality customer service to internal and external stakeholders. This role will be primarily focussed on overseeing the processing and data entry of donations received through our fundraising activities.

**Responsibilities**

A day in the life of a Supporter Relations Coordinator might include:

- Ensuring the accurate input and maintenance of supporter data in our systems, including data export and import.
- Processing online, mail and telephone donations, including banking and receipting.
- Taking responsibility for the regular administrative processes related to programs including direct mail, memorial giving, Jump Rope for Heart and regular giving.
- Ensuring compliance with policy, procedures and relevant privacy legislation.

Please refer to the position description for further information about the role.

**Let's talk about you**

To be successful in this role you will have:

- Interest and experience in data entry and processing, preferably in an environment with a high volume of donations or accounts receivable.
- An exceptional phone manner, with experience in a call centre or phone-based customer service.
- The ability to work effectively with a range of diverse stakeholders.
- Enthusiasm for working within a small, 'supporter-centric' team, but equally the ability to work independently to use initiative and solve problems.

**Why work with us?**

We're committed to fostering a workplace culture that prioritises, inclusion and the wellness of our employees. We strive to create an environment that supports physical, mental and emotional wellbeing. We do this through:

- Encouraging open communication channels by promoting open conversation and curiosity.
- Providing opportunities for you to thrive professionally through coaching and mentoring.
- Work from home and the office.
- A positive and supportive culture.
- Programs and initiatives that focus on your wellbeing at work.

**Ready to apply?**

Applications will close on Sunday 24 November 2024, 11:59pm AEST.

We can heartly wait to hear from you

**Be yourself, express yourself**

If you would like to request adjustments to our recruitment processes so they are accessible for you, please contact us. We don't need to know the reason for your request if you do not wish to share this information. We will treat your personal information in line with our privacy policy.

**Our commitment to health & safety

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