Retail Sales Assistant

8 hours ago

Glen Waverley, Australia Matchbox Australia Full time

**Position Description**
**Customer Service Assistant**

**Declaration** I acknowledge that I have read and fully understood the Position Description:
Employee’s signature................................................................................... Date...........................................

**OBJECTIVES**

Assist in the smooth running of the store.

Maintain a friendly atmosphere for staff and customers in accordance with Matchbox Customer Service
Policy.

Maintain a good relationship with other staff, management and the Matchbox Company.

**SAFETY PERFORMANCE**

Adhere to all Standard Operating Procedures (SOPs), safety training and avoid industry hazards.

Follow policies regarding smoking, alcohol consumption and non-prescriptive drugs.

Immediately report hazards or incidents to the store manager and team.

Report any Store / equipment faults or prospective faults to the store manager.

Maintain a neat, tidy and clean appearance at all times.

**SELLING AND CUSTOMER SERVICE**

**a) Selling**

Sell in accordance with Matchbox selling processes and training.

**b) Customer service**

Conduct a high level of customer service at all times, in a friendly, professional manner and in accordance with our Customer Service techniques.

Resolve customer complaints in a professional and courteous manner and in accordance with
Company policy and training. Refer complex or unresolved complaints to the franchisee / store manager.

Take responsibility for stock levels, and restocking shelves.

Co-operate and assist your team mates with customers at all times

Ensure the store is always tidy and in order.

**COMMUNICATION**

Ensure you display a positive attitude at all times during shifts.

Prioritise written and verbal instructions so that they are carried out in an organised, competent and timely manner.

Actively participate as a team member to achieve store goals and carry out initiatives.

**TRAINING & DEVELOPMENT**

Develop product knowledge via training, bulletins, and suppliers’ presentations.

Attend a monthly meeting for staff, namely to: o Learn fresh approaches to reaching targets o Undertake training o Show and explain any new products o Motivate each other o Deal with any issues/questions that may be raised from this meeting.

Accurately enter your work hours on the weekly timesheet.

**ADDITIONAL DUTIES**

Undertake other duties reasonably expected within your level of competence, as directed.

Assist more senior staff members with their duties, where required.

Ensure you are punctual for shifts.

Ensure you maintain a neat and tidy appearance at all times during shifts.

Ensure the franchisee, store manager or 2IC approves sale discounts.

**Job Type**: Casual

**Salary**: $21.38 - $34.78 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Monday to Friday
- Morning shift
- Night shift
- Public holidays
- Rotating roster
- Weekend availability

Ability to commute/relocate:

- Glen Waverley, VIC 3150: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Point of Sale (POS) software: 1 year (preferred)
- Working towards sales targets and KPIs: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

  • Retail Pharmacy Assistant

    6 days ago

    Glen Waverley, Victoria, Australia CW Retail Services Pty Ltd Full time

    Retail Pharmacy Assistant - Glen Waverley VIC About the opportunity  This is an exciting opportunity for  Retail Pharmacy Assistant to join our fast-paced, growing business, located at either the Glen Waverley (Railway Parade North) or The Glen Shopping Centre (Springvale Road) Store. With part-time, full-time and casual working hours available across...

  • Retail Sales Assistant

    1 week ago

    Waverley, Australia St Vincent de Paul Society NSW Full time

    Learn new skills and grow your retail career at Vinnies - Permanent full-time - Be a part of Vinnies good works - Not-for-profit salary packaging tax free benefits, increasing your take home pay. The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society. The Society...

  • Casual Retail Assistant

    1 week ago

    Glen Waverley, Australia PSW Pty Ltd Full time

    PSW has multiple opportunities for enthusiastic individuals, to join our **Waverley retail store**, on a casual basis. The position will be for work between **October to February.** You will be required to work to a roster - our store hours vary and may be extended during our very busy back-to-school period in January. All training will be provided PSW...

  • Retail Customer Service Assistant

    9 hours ago

    Glen Waverley, Australia Oscar Wylee Full time

    **Benefits** - Supportive Team Environment - Vibrant Culture - Long Term Career Progression - 1 FREE pair of glasses every 6 months - Monthly Incentives **Join and grow with Oscar Wylee as an Optical Assistant!** At Oscar Wylee, we pride ourselves on our culture and people. The culture is vibrant, supportive & exciting! **Oscar Wylee** Oscar Wylee is a...

  • Casual Sales Assistant

    10 hours ago

    Glen Waverley, Australia Bows for Strings Full time

    **Come and join the Bows for Strings team!** We are looking for a passionate cellist to join our sales team at our Glen Waverley showroom (days negotiable). This is the perfect role for someone studying music at university who is looking to make it their career and wants practical experience in an established musical business. **Job...

  • Sales Assistant

    1 week ago

    Glen Waverley, Australia BSmarter POS Systems Full time

    We are seeking for a sales representative to join our team to reach out to potential clients and help them choose from our solutions to best suit their business! **Responsibilities**: - Represent, promote and sell our solutions by having a comprehensive understanding of our products and services - Offer clients with suitable solutions by identifying their...

  • Casual Retail Assistant-the Glen

    6 days ago

    Glen Waverley, Australia Decjuba Full time

    JOB TYPE: Casual - LOCATION: Glen Waverley, VIC, AU, 3150 **ABOUT US** At DECJUBA we’re all about effortless, edgy fashion to make you look and feel #AMAZING. Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140+ stores and two online sites. We...

  • Retail Assistant

    2 weeks ago

    Glen Waverley, Australia Specsavers Pty. Ltd. Full time

    Two FREE pairs of glasses per year! Plus, family and friend's discount - Level up your career with paid training - your future, your way! - Attractive starting wage, and earn more when you hit key milestones! **It’s the feeling of being able to grow your own way** **The Role: Full-time | Glen Waverley** Love retail, but feel like you need something more?...

  • Casual Retail Assistant

    2 weeks ago

    Glen Waverley, Victoria, Australia PSW Pty Ltd Full time $25,000 - $40,000 per year

    Uniform Group focuses on delivering service excellence to parents and students from the local school communities.Uniform Group is an Australian leader in school wear for over 30 Years. We excel at working with primary and secondary schools to develop and deliver uniforms that represent their needs, values and brands.Uniform Group has multiple opportunities...

  • Casual Sales Assistant, The Glen, Vic

    6 days ago

    Glen Waverley, Australia Ally Full time

    Generous Staff Discounts and Multiple Work Perks! - Fun and Collaborative Team with ongoing support! - Rewarding Career and Competitive Salary! **WHO ARE WE?** Ally Fashion is an Australian based multi-brand fast fashion destination which provides its customers with value, quality, and on-trend outfits through an enthusiastic, fun, and professional team....