Retail Manager

**Company Description**
The Yiros Shop is a family-owned, Australian-based fast-casual restaurant chain that’s redefining the experience of eating Greek-inspired street food. Born from a passion for authentic Greek flavours, our menu is built on the very best fresh ingredients, and a dedication to bringing customers the perfect balance of quality, taste, and tradition.

Since our humble beginnings, we’ve expanded across multiple locations, making the iconic Greek Yiros experience accessible to more people every day. At The Yiros Shop, we believe that great food is more than just a meal - it’s about creating a connection with people, sharing stories, and building a community. We're proud to serve not only delicious Greek food but also a fun and inclusive work culture, where every team member is valued and every customer feels at home.

We’re now looking for a passionate and driven **Retail Manager**to join our family and help lead our **Cannon Hill**restaurant in continuing the tradition of excellence.

Are you a motivated leader with a love for fast-paced environments, mouth watering food, and team success? Do you want to be part of a growing, family-owned brand that’s committed to offering an authentic and unforgettable dining experience? If you’re ready to step up and lead, then we’d love to hear from you

**Position Overview**

As the Retail Manager at The Yiros Shop, you will play a key role in overseeing the daily operations of the store. You’ll be responsible for managing the retail and hospitality aspects of the business, including leading a dynamic team, ensuring exceptional customer service, maintaining high food standards, and driving operational excellence. You’ll also work closely with the Assistant Restaurant Manager, collaborating to achieve sales targets, uphold food safety standards, and contribute to the overall success of the store.

**Key Responsibilities**:

- Manage day-to-day store operations, ensuring efficient service, well-maintained stock levels, and a welcoming environment
- Lead, train, and motivate a young and energetic team to deliver outstanding customer service
- Drive sales and achieve targets through effective upselling, promotional activities and local area marketing
- Handle customer feedback professionally, ensuring a consistently positive guest experience
- Manage inventory control, ordering, and waste minimisation to meet business needs
- Ensure full compliance with food safety, hygiene, and workplace health and safety standards
- Manage labour through rosters, staff onboarding, cash handling, and administrative duties, including opening and closing procedures
- Monitor team performance to ensure profitability through ongoing training, development, and achievement of KPIs
- Proven experience in managing a team in a fast-paced retail or hospitality environment.
- Ability to motivate, lead, and develop a young, vibrant team, while setting and achieving goals.
- Passion for providing exceptional customer service and creating a memorable experience for each guest.
- A strong understanding of food safety regulations, with the ability to enforce them in daily operations.
- Excellent time management skills, with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Comfortable with change and able to quickly adapt to new challenges as the business grows.
- Commitment to maintaining high standards of cleanliness, presentation, and store operations.
- Proven experience in training and developing staff to enhance team performance.
- A friendly, approachable attitude and a collaborative approach to working with a diverse team.
- A genuine passion for the fast-food industry, Greek cuisine, and delivering an outstanding customer experience.

**Qualifications**
- Proven experience as a Restaurant Hospitality Manager, Retail Management, Diploma of Hospitality Management, or similar role (2+ years preferred)
- Flexibility to work evenings, weekends, and public holidays.
- Strong communication and interpersonal skills.
- Experience with rostering, inventory management, and financial reporting.
- Proficiency in retail or hospitality management software, and MS Office.
- A love for Greek food and an energetic, team-focused approach to work.

**Additional Information** Mandatory Requirements**
- Food Safety Certificate - Completion of the I'm Alert Food Safety Course (FREE online).
- Working Rights - Passport and visa grant for international workers (if applicable).
- RSA Certificate - Must be obtained within 30 days of commencing employment

**Benefits**:

- Competitive annual salary of $75,000 + superannuation with performance-based bonuses
- Employee discounts on all Yiros Shop menu items.
- Health, dental, and vision insurance.
- Career growth opportunities within a rapidly expanding business.
- Flexible hours and paid time off.
- A fun, supportive, and energetic work environment where your ideas and contributions matter

**Our Culture**:
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