Assistant Village Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

**The Opportunity**

Aveo is seeking a highly motivated **Assistant Community Manager **to join Robertson Park Retirement Village, located in Robertson QLD. As our Assistant Community Manager, you will work closely with the Community Manager and residents to help ensure smooth day-to-day operations of the community. Your person-centred approach to your work and ability to connect with our residents will help you be successful. This role is a customer-facing role where you will be required to be organised, fast-paced and friendly.

**This is a permanent full-time opportunity, working Monday-Friday. Start and finish times are negotiable.**

**What we offer**:

- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression (develop into a Community Manager and beyond)
- Be part of a friendly and supportive team in a caring retirement living community
- Opportunity to take part in Aveo Learning & Development courses to develop your professional skills

**You will**:

- Support the residents & their families, internal stakeholders and external contractors
- Provide support to the Community Manager in managing the daily operations of entire village services including safety, security, and maintenance
- Support the Residents Social Committee in the running of activities and events such as Resident Happy Hours
- You will monitor and review village compliance in relation to the Retirement Villages Act and ensure all policies & procedures are being adhered to
- Assist with budget development & financial management
- Provide coverage during leave absences of the Administration Assistant

**What you'll bring**:

- Experience in an operations-based management role is highly desirable (e.g Hospitality, Hotel/Tourism, Property Management or Facilities Management)
- A passion for supporting people residing in a retirement living environment
- Previous experience in arranging and running events
- Intermediate use of Microsoft Suite and highly computer literate as you will learn new programs
- High-level written and verbal communication and negotiation skills
- Strong focus on results and customer satisfaction
- The ability to speak Mandarin would be desirable
- Current Police Check certificate (required, but we can complete for you)

**Who we are**

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 12,000 residents across 80+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

**What's next?**
- Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are._

Pay: $65,000.00 per year

**Benefits**:

- Extended annual leave
- Parental leave
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Annual bonus

Application Question(s):

- What suburb are you located in?
- Do you have a criminal charge, conviction or finding of guilt against you for an offense against any law? Have you ever been involved in any other criminal, civil or police action (pending or completed)? If yes, please give further information below.
- Aveo are formally requesting that all employees be vaccinated against COVID-19. Are you comfortable with meeting this expectation?
- Are you willing to undertake a pre-employment medical assessment as part of the recruitment process? This will be paid for by Aveo.
- Are y