General Manager- Operations Vic/tas

**Your New Chapter**

At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement.

The General Manager - Operations (VIC/TAS) is a critical senior leadership role at VetPartners, responsible for overseeing and enhancing the performance of our veterinary clinics across Victoria and Tasmania. Reporting directly to the Chief Operating Officer (COO), this role is accountable for driving commercial growth, operational excellence, and team engagement within a region that is integral to the broader success of our Australian network.

As a strategic business leader, the General Manager will lead a team of Regional Managers and work in close collaboration with cross-functional departments including People & Culture, Finance, Marketing, Property, and Clinical Leadership. The primary focus is to support and enable clinic success through the execution of national strategy at a local level—ensuring alignment with our values, financial targets, and commitment to delivering exceptional veterinary care.

In addition to managing day-to-day operations, this role will drive the successful integration of new acquisitions, deliver turnaround strategies for underperforming clinics, and foster a connected and collaborative regional community of veterinary teams. The role requires a high level of commercial acumen, influential leadership, and the ability to navigate complexity with empathy and resilience.

This is a hands-on executive role, suited to a values-led, people-first leader who thrives on empowering others, improving performance, and shaping the future of a growing and purpose-driven organisation.

**Key Responsibilities**

As the General Manager - Operations (VIC/TAS), you will be accountable for the operational performance of your region. Your key areas of impact will include:

- People and Performance Leadership
- Coach and mentor Regional Managers, fostering a high-performance, accountable, and engaged leadership culture
- Embed effective succession planning, capability development, and workforce planning across your zone
- Be a visible and trusted presence within your clinics, building strong relationships with Practice Managers and key team members
- Champion internal talent mobility and support the recruitment and retention of critical clinical roles
- Commercial and Strategic Leadership
- Translate national strategy into a tailored, region-specific operational plan aligned to revenue and profit targets
- Identify and execute opportunities for growth, acquisition, consolidation, and service expansion
- Use data-driven insights to proactively address underperformance, unlock clinic potential, and drive efficiencies
- Lead cross-functional collaboration to embed business-wide initiatives that support scalability and excellence
- Operational Excellence and Clinical Integration
- Oversee the consistent execution of operational standards, client service experiences, and financial management at the clinic level
- Partner with support functions to ensure clinics are empowered with tools, training, and systems that enable success
- Lead integration efforts for new acquisitions or greenfield clinics, ensuring seamless onboarding and cultural alignment
- Drive network collaboration, optimising internal referrals and reducing external leakage
- Governance, Compliance & Safety
- Ensure adherence to regulatory, safety, and professional standards across the region
- Foster a culture of wellbeing, inclusion, and psychological safety
- Provide timely escalation and resolution of risks, misconduct, and complaints in accordance with VetPartners policies

**Skills, Attributes, and Experience**:
We’re seeking a strategic, commercially minded leader with a people-first mindset and a track record of delivering results in a multi-site, service-based business.

You will bring:

- Significant leadership experience (5+ years) in senior operational roles, ideally across healthcare, retail, or franchised environments
- Deep expertise in leading multi-site teams, coaching leaders, and driving cultural and commercial transformation
- A strong grasp of financial management, budget setting, and performance analysis
- A proactive, solutions-oriented approach, with the confidence to influence at all levels
- A collaborative style and ability to navigate complexity with empathy, clarity, and purpose

**Why VetPartners?**

At VetPartners, we're more than just a company - we're a family united by our passion for animal welfare and excellence in veterinary care. Working with us means being part of a dynamic and supportive community where your contributions are valued, and your growth is nurtured.

**Why Work With Us?**
- ** Shared Purpose**: Join a passionate community dedicated to advancing animal healthcare and making a positive impact