Travel Consultant

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility - it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave - that supports both parent's leave and their transition back to work.
- Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**Role Purpose**

The Travel Consultant is responsible for the sale and coordination of travel arrangements for customers while providing information, advice and booking services.

**Responsibilities**
- Provide literature and information to clients concerning local, interstate and international travel routes, accommodation, fares, tours, local customs and travel regulations.
- Discuss client requirements and advise on suitable options.
- Plan, prepare and cost itineraries (travel plans) for clients.
- Make travel, accommodation and related bookings.
- Confirm booking and notify clients of luggage limits and insurance, medical, passport, visa, and currency requirements.
- Enter consumer detail, travel details, account details and notes in the travel system and maintain 100% accuracy.
- Issue tickets for travel, accommodation vouchers, invoices and all relevant documentation within deadline timeframes.
- Collect payments and maintain records of transactions.
- Assist with changes to travel arrangements and bookings when required, including dispute resolution.
- Utilise the sale of the Travel Company's preferred product range
- Check Member detail and credit status via the relevant Capricorn system.

**Skills, Knowledge and Attributes**
- A competent understanding of a travel software program used in the travel industry (Galileo and CCTE required).
- Strong sales focus.
- Good communication and organisational skills.
- Strong customer focus and respect for customers external and internal and team members.
- Good problem-solving ability along with a focus on attention to detail.
- Strong computer and written skills.
- Able to work as an individual and as part of a team.
- High level of personal presentation.
- Able to work under pressure effectively while utilising time management skills.
- Ability to meet business demands, deadlines and timeframes as they arise.

**Experience**
- A strong understanding of the travel industry, legislative requirements and industry standards.

**Qualifications**
- Secondary education

**The next steps