Program Manager

**Job no**: 503438

**Employment type**: Full Time

**Location**: Toowoomba & Darling Downs

**Categories**: Child, Youth & Family
- **Hybrid role - Work from home and the Office**:

- **Attractive remuneration including Car allowance, Salary packaging & Monthly RDO**:

- **Work for one of Australia's largest social purpose organisations**

**About the Organisation**

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the role**

Next Step Plus (NSP) provides support to complex caseloads of young people who are transitioning or have transitioned from care. Case Managers assist young people to meet their goals around transitioning to adulthood including finding housing, securing employment, purchasing household items, parenting, completing education, addressing legal issues and dealing with domestic violence.

LWB is the largest provider of the Next Step Plus (NSP) and Extended Post Care Support (EPCS) programs in Queensland.

We currently have an exciting opportunity for an experienced Child, Youth & Family - Family Based Care, **Program Manager** to join our **Southwest team, **with the option to work out of our Ipswich or Toowoomba branch**.** The Program Manager will manage the **Next Step Plus (NSP**) and **Extended Post Care Support (EPCS**) programs in the Southwest region (Ipswich, Toowoomba and Springfield) with focus on compliance, quality service provision, development of staff, and growing our services.

This position is being offered as a **permanent** **full-time **position with flexibility to work from home, and office, with the expectation to travel to different homes/locations within the Ipswich and Toowoomba regions.

**Key Responsibilities**
- Develop, lead, motivate and manage a team of up to 10 Case Managers
- Manage program compliance with legislation, accreditation standards, contractual requirements and internal policies
- Ensure delivery of program services in accordance with program budget, local business plans and in line with client needs
- Ensure the appropriate management and escalation of risks in accordance with policies and procedures
- Ensure a consistent standard of quality is delivered for program in accordance with regulations

**Skills and Experience**
- Demonstrated experience working with individuals, families and communities from a strength-based, culturally appropriate perspective that are part of the out of home care sector
- Demonstrated experience of working in a leadership/management role in a human services organisation
- Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards
- Demonstrated commitment to the care and protection of children and young people
- Demonstrated experience working in a dynamic, high-volume work environment

**Essential Criteria**
- A degree qualification in Human Services or similar
- Significant experience in the child protection and out of home care sector
- Strong coordination, leadership and peer support skills
- Highly developed critical thinking and reflective practice skills
- High level communication, influencing, liaison, negotiation and mediation skills
- Current Drivers Licence

**Benefits**
- An attractive remuneration package will be offered to the successful applicant, including tool of trade vehicle, mobile phone and laptop + non for-profit tax reduction options
- Onsite shared parking options
- Supportive team environment
- Salary packaging tax benefits, meal entertainment benefit, novated leasing and more
- Growing organisation with great career opportunities
- Monthly RDO

**How to Apply**

**_ Please note: _**_To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process._

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