Product Quality Manager

3 days ago

Sydney, Australia Westpac Group Full time

**How will I help?**

As our new Product Quality Manager in Consumer Finance, you will be responsible for continually improving our product sets so that they meet our customer’s expectations, and to ensure that our products and services are working to design.
- Key Responsibilities Include: _
- Working independently to understand specific customer and business challenges
- Engaging well with stakeholders and ensuring they are kept up to date and are provided with opportunities to contribute to the change that we are making
- Understanding and calling out any potential delivered risks and providing recommendations to mitigating these risks
- Leading the change to completion and to a high standard
- Being the SME for future process/ customer journey re-engineering programmes

**What’s in it for me?**

You will be working for a well-known Australian company where the customer is at the heart of everything we do. You’ll be encouraged to grow and develop your career with us and will be given the opportunity to further yourself through internal secondments and training. We pay a competitive salary and have great staff benefits and perks including discounted movie tickets, internal shopping sites and flexible leave options. You will be valued and supported throughout your Westpac career and can be proud of the company you work for.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- 5-10 years’ experience in the Financial Services industry, ideally in a product management or Business Analyst background
- Has demonstrable track record in optimising processes and help make a difference to customer experience
- Highly attuned, have strong desire to understand how things work and be hands on in solving a problem
- Attention to detail and ability to think outside the box to solving problems and know how to raise roadblocks in a timely way
- Proactive self-starter who is outcome focussed and work in a fast-paced environment
- Strong writing skills and ability to think clearly. Will be called upon to provide updates to Australian Regulators

**What’s it like to work there?**

We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**

Start here Just click on the **APPLY **button.
- Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants._

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