IT Service Desk

3 days ago

Sunshine Coast, Australia HAYS Full time

Part-time Service Desk role based at the Sunshine Coast

**Your new company**

Contract opportunity with local government client based on the Sunshine Coast.

**Your new role**

2 month contract - PART TIME - 18.25 per week

1st and 2nd level service request resolution (for identified service request types) combined with also providing front line customer support for requests received via the Service Desk.
- Provide front-line customer service, support, and advice - first and some second level service request resolution
- Assist with provisioning of user access, permissions
- Manage onboarding and offboarding access
- Support and maintain the Service Desk telephone support line and outlook inbox ensuring that all requests are attended to within the agreed service levels.
- Pro-actively identify call trends and escalate potential issues that may arise from customer requests
- Ensure frequently asked questions, work instructions and support documentation are

**What you'll need to succeed**
- Relevant IT Qualification
- Relevant experience in the ICT industry, preferably IT Service Desk.
- Strong customer focus, time management and communication skills. With demonstrated ability to trouble shoot problems or know when to escalate.
- ‘C’ class driver’s licence

**What you'll get in return**

You will enjoy a competitive rates and flexible working conditions.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2856489

  • Service Desk

    2 weeks ago

    Sunshine Coast, Australia Exclaim IT Full time $60,000 - $80,000 per year

    OverviewLooking for more than just another IT role? This is your chance to join an organisation where your technical expertise directly helps people and communities thrive. Based on the Sunshine Coast, you'll provide hands-on IT support in a supportive and values-driven environment. If you're motivated by solving problems, building strong relationships, and...

  • Service Desk Technician

    2 weeks ago

    Sunshine Coast Regional District, Australia Exclaim IT Full time

    OverviewLooking for more than just another IT role? This is your chance to join an organisation where your technical expertise directly helps people and communities thrive. Based on the Sunshine Coast, you'll provide hands-on IT support in a supportive and values-driven environment. If you're motivated by solving problems, building strong relationships, and...

  • Service Desk Technical Lead

    7 days ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Service Desk Technical Lead** **About the role** The Service Desk Team at Youi is on the lookout for an IT support technical lead who lives and breathes our Youi values and is passionate about excellence in IT service delivery. This role is all about ensuring exceptional first-line IT support for hardware, software, and user account management, ensuring...

  • Service Desk Analyst

    1 week ago

    Gold Coast, Queensland, Australia Dreamworld Full time

    **Service Desk Analyst****(****Requisition ID***:**015349****)****Description**- **Permanent, full time Gold Coast base opportunity**:- **Unique theme park environment and great employee benefits**Dreamworld & WhiteWater World, home to the best thrill rides and the coolest waterslides on the planet, seek to appoint a Service Desk Analyst to join our IT team...

  • It Service Desk Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Jeld-Wen Full time

    **About our Organisation****JELD-WEN** (NYSE:JELD), founded in 1960, is one of the world's largest door and window manufacturers, with more than 20,000 employees operating in 24 countries globally. Within the Australasia region **JELD-WEN** has over 70 facilities and showrooms, and employs over 4,000 staff.**JELD-WEN** is the name behind iconic Australian...

  • It Service Desk Manager

    1 week ago

    Gold Coast, Queensland, Australia Jeld-Wen Full time

    **About our Organisation****JELD-WEN** (NYSE:JELD), founded in 1960, is one of the world's largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Within the Australasia region, **JELD-WEN** has over 70+ facilities and showrooms, and employs over 5,000 staff.**JELD-WEN** is the name behind iconic Australian...

  • Front Desk Support Specialist

    2 weeks ago

    Sunshine Coast, Australia beBeeCare Full time $72,000 - $96,000

    Job OverviewWe deliver high-quality care by taking the time to truly know and understand our residents. At Regis Aged Care, we support over 10,000 individuals across various locations in Australia.To achieve this, we are seeking a skilled and compassionate Receptionist who will be responsible for providing exceptional customer service, managing front-desk...

  • IT Service Desk Support Role

    2 weeks ago

    Sunshine Coast, Australia Ambrose Construct Group Pty Ltd Full time $60,000 - $80,000 per year

    Ambrose Construct Group are one of Australia's leading national insurance Builders. Due to our national expansion, we are seeking a Service Desk / Support Technician to assist both staff and our trades with the use, setup, and maintenance of our systems. The successful candidate will be supporting a national user base as the first line of support delivering...

  • It Service Desk

    6 days ago

    Gold Coast, Queensland, Australia Stratco Full time

    **Join a national leader in Australian Retail and Manufacturing**:- ** Pivotal role with the opportunity to grow your IT career**:- ** Attractive remuneration package and employee benefits****ABOUT STRATCO**Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing...

  • Help Desk Technician

    2 weeks ago

    Gold Coast, Queensland, Australia Clear It Solutions Full time

    Clear IT Solutions is a rapidly growing Managed Services Provider (MSP) that is looking to add to their technical team. Centrally located in Robina, Clear IT is a great environment for someone looking to put their IT skills to good use. We are proud of our dynamic team and are looking to add to our talented group of technicians.Clear IT delivers Business IT...