IT Service Desk

1 day ago


Sunshine Coast, Australia HAYS Full time

Part-time Service Desk role based at the Sunshine Coast

**Your new company**

Contract opportunity with local government client based on the Sunshine Coast.

**Your new role**

2 month contract - PART TIME - 18.25 per week

1st and 2nd level service request resolution (for identified service request types) combined with also providing front line customer support for requests received via the Service Desk.
- Provide front-line customer service, support, and advice - first and some second level service request resolution
- Assist with provisioning of user access, permissions
- Manage onboarding and offboarding access
- Support and maintain the Service Desk telephone support line and outlook inbox ensuring that all requests are attended to within the agreed service levels.
- Pro-actively identify call trends and escalate potential issues that may arise from customer requests
- Ensure frequently asked questions, work instructions and support documentation are

**What you'll need to succeed**
- Relevant IT Qualification
- Relevant experience in the ICT industry, preferably IT Service Desk.
- Strong customer focus, time management and communication skills. With demonstrated ability to trouble shoot problems or know when to escalate.
- ‘C’ class driver’s licence

**What you'll get in return**

You will enjoy a competitive rates and flexible working conditions.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2856489



  • Sunshine Coast, Australia Youi Pty Ltd Full time

    **Service Desk Technical Lead** **About the role** The Service Desk Team at Youi is on the lookout for an IT support technical lead who lives and breathes our Youi values and is passionate about excellence in IT service delivery. This role is all about ensuring exceptional first-line IT support for hardware, software, and user account management, ensuring...


  • Gold Coast, Australia CartonCloud Full time

    CartonCloud is a SaaS company based in the Gold Coast, Australia. We build warehouse management and transport management products that genuinely delight our customers, improving their daily operations in the supply chain and logistics industry. We set our people up to succeed and ensure they are equipped to solve the problems of the future, whilst...

  • Knowledge Manager

    2 weeks ago


    Gold Coast, Queensland, Australia Anatomy IT Full time $80,000 - $120,000 per year

    The Knowledge Manager will own the design, development, and ongoing governance of the organization's knowledge management strategy. This role ensures that processes, documentation, SOPs, playbooks, and tribal knowledge are systematically captured, maintained, and made accessible to internal teams.The Knowledge Manager will partner closely with service desk,...


  • Sunshine Coast, Australia City Venue Management Pty Ltd Full time

    **About Us**: City Venue Management is a facility management company managing Aquatic Centres & Health Clubs stretching from the Gold Coast through to the Sunshine Coast, we currently operate 32 sites across Queensland and continue to grow and develop with each passing day. Our purpose is**_ ‘creating experiences that delight and engage’_**. At City...


  • Gold Coast, Australia Found People Full time

    Family Friendly Company with a Great Culture - Full Training provided - A great team in a growing business. **About the company** A successful and growing delivery business located in **Inner Brisbane** is on the cusp of achieving a true national footprint over the next few years. Delivering a wide range of goods across Australia for customers - large and...


  • Gold Coast, Queensland, Australia MULPHA Full time $60,000 - $80,000 per year

    Introduction:THE OPPORTUNITYWe're offering an 8-month maternity leave cover role for an experienced receptionist with a passion for exceptional customer serviceOur unique marina is a bustling destination hub for boating enthusiasts, offering high quality facilities and services. We pride ourselves on delivering outstanding customer experiences, and we're...


  • Gold Coast, Queensland, Australia Mulpha HR Full time $60,000 - $80,000 per year

    Introduction THE OPPORTUNITY We're offering an 8-month maternity leave cover role for an experienced receptionist with a passion for exceptional customer service Our unique marina is a bustling destination hub for boating enthusiasts, offering high quality facilities and services. We pride ourselves on delivering outstanding customer experiences, and we're...


  • Sunshine Coast, Australia EIL Global IT Solutions and Services Full time $40,000 - $80,000 per year

    Company OverviewGreetings from EIL Global,We are EIL Global, a company providing IT services in the Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data centre technologies. We are headquartered in Adelaide, Australia, and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for...

  • Digital Designer

    5 days ago


    Sunshine Coast, Australia GoLogic Group Full time

    Want to be part of the solution? GoLogic Group isn’t your run-of-the-mill business. We’re a tech company focused on finding solutions that improve lives. We’ve been doing it for nearly two decades! The competition would love to match our incredible level of all-around customer service, but that magic lies within each of the awesome people that we...


  • Gold Coast, Australia Found People Full time

    Growing Parcel Delivery Business with great culture - Family Friendly business in Inner Brisbane - Permanent, full time role in growing business **About the company** A successful and growing delivery business located in **Inner Brisbane** is on the cusp of achieving a true national footprint over the next few years. Delivering a wide range of goods across...