Account Manager

7 days ago

Sydney, Australia MoleMap Australia & New Zealand Full time

Help us make a difference in the fight against skin cancer.

At MoleMap, we're on a mission to save lives through early detection of skin cancer. As pioneers in skin cancer detection, we're helping workplaces across Australia and New Zealand protect their people through our mobile skin check and voucher programs. With demand for our services growing rapidly, we're looking for an **Account Manager** to join our team and help us expand our impact.

**About the role**: As an Account Manager, you'll play a key role in nurturing and growing relationships with our corporate clients. You'll be the primary point of contact for a portfolio of workplace clients, ensuring their skin check programs are delivered seamlessly from booking through to actionable medical reports and follow-up care. With your passion for customer experience, knack for organisation, and a keen eye to spot opportunity to improve and expand how we service our clients, you'll help us deliver life-saving services to more workplaces across the country.

**What you'll be doing**:

- Managing a portfolio of workplace clients, from onboarding to ongoing relationship management
- Recalling clients to renew their annual programs
- Coordinating skin check programs, including scheduling, logistics, and client communication
- Identifying opportunities to grow client accounts and maximise program participation / uptake
- Collaborating with internal teams to ensure seamless delivery and client satisfaction
- Preparing client reports and sharing insights on program outcomes
- Delivering and creating educational content to boost employee uptake for active client campaigns
- Contributing to process improvements and new initiatives to enhance the customer experience
- Assisting our business development reps to secure and win new work that will build your portfolio of accounts

**About you**:

- Experience in account management, client services, or customer success roles
- Exceptional organisational skills with the ability to juggle multiple priorities
- Strong communication skills with a customer-first, problem-solving mindset
- Ability to build and maintain strong relationships with clients and internal teams
- Proactive problem-solver with high attention to detail
- Experience in the healthcare, corporate health, or B2B services sector is a plus

**Why join us?**
- Be part of a purpose-driven organisation making a real difference in the fight against skin cancer
- Collaborative, supportive team culture
- Hybrid working environment
- Opportunities to grow your career as we expand our corporate services

If you're passionate about health, customer experience, and making a positive impact, we'd love to hear from you.

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