User Researcher

Join the ResMed Sleep and Respiratory Care Team today

ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe and live better lives. Are you ready to help fuel our growth? As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnea, COPD, and other chronic respiratory diseases that, together, affect over one billion people worldwide.
- Let's talk about the team:

- The Global UX team operates across our core product portfolio areas, including hardware, digital and services, supporting patient and customer experiences. We have the privilege to work on behalf of millions of people who want to improve their health and quality of life. Our team of talented researchers, designers, content strategists and operations get to design the solutions they'll use every day. A lot of our products are the convergence of healthcare, tech and UX; building integrated solutions to improve human health. You'll join a collaborative, dynamic, and optimistic team whose mission is to influence our product strategy through our user research and design thinking. Bring your authentic, talented, self and join a world-class UX organization positioned to revolutionize sleep health.
- Let's talk about the role:

- ResMed is seeking a motivated, self-driven User Researcher to join the Global UX team. You are a great communicator with a passion for using design thinking to drive innovative, user-centric solutions across a global ecosystem of products, services, and digital technology.As a User Researcher, you’ll work with senior researchers and product teams to identify research topics, planning, running, synthesizing and communicating findings in a clear, concise, and persuasive manner.- Responsibilities:

- Planning activities Review research intake requests.
- Maintain research calendar and study and experimentation plans
- Meet with product teams to understand objectives, review study goals, hypotheses, and assumptions
- Develop study designs, provide expertise on best method for capturing behavioral and attitudinal insights
- Prepare research artifacts eg screener, interview guide, script, tasks, etc
- Work with vendors to screen, recruit and schedule participants
- Running research Support researchers and designers in regular testing of concepts, prototypes, digital and physical products and services
- Participate in observation, notetaking and analysis for studies as needed
- Synthesize and report insights
- Run synthesis workshops and create artifacts eg: user journey maps, affinity diagram, personas, service design blueprints, etc.
- Present findings to teams and key stakeholders
- Provide empathetic insights of the problem space as experienced by the user
- Prepare documentation for medical device clearance as needed
- Research operations Support research operations initiatives around participant management, governance, processes, tools, insights management and more
- Ensure visibility and collaboration with other disciplines by bringing them along research processes and promoting the value of research
- Let's Talk about You:

- Qualifications and Experience- Minimum Bachelor’s in Product Design, Human Computer-Interaction, Cognitive Science, Psychology, or related field
- Minimum 3 years’ experience running UX research studies
- Basic understanding of user research methods, user-centered design process and best practices, and participatory design
- Experience with various research techniques spanning both attitudinal and behavioral as well as quantitative and qualitative methods
- Excellent moderating skills
- A portfolio showcasing case studies and demonstrating research acumen
- Familiarity with using online testing tools
- Effective communication, presentation, and analytical skills
- Ability to communicate complex concepts clearly and concisely at varying functions and levels of the organization
- Experience working in an agile, collaborative environment alongside design, engineering, and product management
- Experience working in the healthcare field on patient engagement, behavior change, and/or FDA requirements for medical device clearance a plus, international research experience a plus
- Ability to manage multiple projects in a timely manner
- Ability to travel up to 10% of time
- ResMed is an Equal Opportunity Employer - Minority/ All Genders/ Differently Abled/ Veterans and reservists- ResMed participates in E-Verify. The- Notice of E-Verify Participation
- and the- Notice of Right to Work
- are available for your review.- #LI-Remote- #LI-KH1