Services Officer

**2 x Services Officers - Colac, Part time - set shifts (see below)**
- No experience necessary, full paid training provided
- Paid training, including a Certificate 3 in Rail Operations
- Attractive hourly rate, plus super and free Myki

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

**About the role**

As a member of our station staff team, you are integral to the success of V/Line’s Customer Group.

Our Station Staff are the first point of contact for our passengers. This hands-on role will see you selling Mykis, making announcements, coordinating coach activities and de-escalating situations as they arise while making sure that all V/Line passengers are provided with fantastic customer service. You'll need to stay on the lookout for any risks or hazards around the station, ensuring that the station is neatly presented and well maintained at all times (including cleaning toilets and washing windows).

These roles have set shift times, you'll be rostered Thursday to Sunday, one week on, one week off. Shifts will be Thursday and Friday 4.15pm - 9.45pm and Saturdays and Sundays 1.30pm - 9.30pm. There is lots of down time in this role, so you must be able to work autonomously and be comfortable being the only person at the station for the majority of your shift.

Keep in mind that you will need to work at 24/7 rotating roster and depending on scheduling and business needs, you may be required to sign on and work at various stations along the South West line within 80km of your home depot.

**Key accountabilities include**:

- Assist with ticketing, fare checking, and luggage handling
- Ensure trains are ready for service, from cleanliness to functionality
- Work through service disruptions and emergency situations with calm professionalism
- Manage and report any equipment or facility issues

**About you**
A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development. You'll need to be adaptable to change, and develop the ability to not let negative interactions stick with you and maintain emotional resilience and professionalism at all times.
- The ability to work a 24/7 rotating roster
- Strong attention to detail and problem-solving skills
- A valid driver’s license
- Completion of Year 10 or equivalent
- If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
- Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

**Why V/Line**

**In addition to free myki travel, we offer**:

- Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential - We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.