Mobile Case Manager

2 weeks ago

Parramatta, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our remote team based in Wagga Wagga, Albury and Gundagai, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We are currently looking for a Mobile Case Manager to look after the Wagga Wagga Region. The purpose of this role is to focus on early, timely and personal face to face claims management, helping injured workers return to work and supporting their employers. You will undertake approximately 8 visits per week to best support our customers. Fuel Card, Laptop, Mobile and Company provided fleet car will also be provided to allow you to service the region as required.

This will be a permanent, full-time position servicing the Wagga Wagga, Albury and Gundagai region with the occasional travel to our Sydney CBD or Parramatta office

YOUR RESPONSIBILITIES
- Deliver personalised face-to-face assistance to workers and employers
- Provide workers’ compensation advice to stakeholders such as workers employers and providers
- Conduct community visits inclusive of but not limited to work sites or medical clinics
- Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
- Consult with Providers, Employers and Return to Work Specialists where required
- Capped to 3hr travel time

ABOUT YOU
- Strong Rehabilitation / Return to Work knowledge and experience is ideal
- Knowledge of the NSW workers’ compensation legislation and regulations
- Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work
- Excellent attention to detail, organisational skills, written and verbal proficiency
- Allied Health background is desirable - understanding of medical terminology and injury recovery timeframes
- Current unrestricted NSW Driver’s License

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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