Accounts Receivable

2 weeks ago

Dandenong, Australia Dandy Premix Full time

Directly reporting to the Financial Controller - Dandy Premix, the Accounts Receivable Collections Officer will focus on the Concrete and Quarries businesses in Victoria. This role involves managing outstanding accounts, ensuring timely recovery of payments from customers, performing bank reconciliations, maintaining accurate records, and liaising with internal teams to resolve payment discrepancies.

The role requires strong communication and negotiation skills, attention to detail, and the ability to handle sensitive financial matters professionally.

The Accounts Receivable Collections Officer position is a full-time permanent role based in Dandenong, with occasional travel as required to support debt recovery and financial reconciliation processes.

**Debt Collection & Customer Engagement**:

- Negotiate payment arrangements and establish payment plans where necessary
- Maintain records of customer interactions, agreements, and follow-ups
- Escalate delinquent accounts to management or external collection agencies when required
- Respond to customer inquiries regarding account balances, payment terms, and discrepancies
- Provide statements of account and relevant documentation as needed

**Bank Reconciliations & Financial Administration**:

- Perform daily, weekly, and monthly bank reconciliations to ensure all transactions are accurately recorded
- Investigate and resolve discrepancies between bank statements and internal records
- Allocate payments received to the correct customer accounts and invoices
- Work closely with the accounts receivable team to ensure accurate financial reporting
- Assist in processing refunds and credit adjustments when necessary

**Reporting & Compliance**:

- Prepare and maintain reports on overdue accounts and collection efforts
- Ensure compliance with company policies and industry regulations related to credit and collections
- Assist in the preparation of aged debtor reports and cash flow forecasts
- Support audits and provide relevant documentation as requested

**Collaboration & Process Improvement**:

- Work closely with internal departments such as Sales, Customer Service, and Finance to resolve payment disputes and enhance customer relationships
- Contribute to the development of improved collection strategies and policies
- Identify opportunities to streamline collection processes and improve efficiency

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