Aps 5 - Reportable Incidents Officer
2 weeks ago
australia perth contract negotiableJoin our renowned Federal Government client based in Perth CBD as a Reportable Incident Officer. As part of their dedicated team, you’ll play a crucial role in assessing, monitoring, and managing reportable incidents in line with regulatory standards.
**Key Responsibilities**:
- Make a meaningful impact in safeguarding the rights of people.
- Collaborate with a diverse range of stakeholders including regulatory bodies and service providers.
- Complete assessments of incidents within agreed timeframes and quality standards.
- Provide education and training to providers on incident identification, prevention, and response.
- Develop and maintain strategic relationships with stakeholders to facilitate the Commission’s work
- Contribute to building a learning culture and sharing expertise within the team.
- Enjoy a supportive and dynamic work environment where your contributions are valued.
**Required skills and experience**:
- **Must be an Australian Citizen and based out of Perth, WA.**:
- Prior experience in handling calls, demonstrating strong communication, empathy, and problem-solving skills.
- Proven experience in regulatory compliance, complaints management or similar roles.
- Strong analytical skills to assess and monitor incidents effectively.
- Ability to manage a caseload and escalate complex incidents appropriately.
- For further enquires please call Huma on 0418594901.
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