Patient Services Assistant

3 days ago

Melbourne, Australia Ringwood Private Hospital Full time

**About the role**
Are you a Patient Services Assistant with excellent interpersonal and customer service skills and a passion for delivering high quality patient care?

**About us**
As one of the leading cancer hospitals in Melbourne’s outer east, Ringwood Private Hospital provides high quality care for patients from diagnosis, including all aspects of treatments as well as end of life care.

Ringwood Private Hospital treats patients across a range of specialty areas and offers a wide range of medical and surgical services, using contemporary equipment, in a theatre setting.

With a focus on providing patients with full-service healthcare Ringwood Private offers a coordinated cancer support services for all patients by a dedicated clinical team.

**Your responsibilities will include**:

- Assist nurses or hospital staff in carrying out patient care duties
- Work as part of the health care team; practice in accordance with state legislation and within the designated scope of practice parameters
- Assess patients using therapeutic skills
- Provide recommendations to specialist treatment programs based on their diagnosis
- Answering patient/visitor/customer enquiries

**Essential Criteria**:

- Certificate III/IV (from an approved training provider) in Community and Health Services or other relevant certification or a Bachelor of Nursing student (2nd year acute placement completed)
- Excellent ability to plan and prioritise work
- Highly developed verbal and written communication skills with the ability to communicate effectively with a multidisciplinary team
- Previous experience as a PSA/AIN desired
- Excellent communication and customer service skills
- Works well independently and within a team
- Basic computer skills

**Why Healthscope?**
When you join Healthscope, you become part of our Community of Care.
Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Healthscope opens the door to endless opportunities for our people, giving them the flexibility to work across one or multiple hospitals across our network.
We encourage the pursuit of continuous professional development and education and support our people to grow and flourish securely.

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.
While our hospital network is vast, Healthscope is a family. We support each other, we share learnings, celebrate successes and face challenges together.

**Come and be the difference in our patient's lives.**

**More Information**: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, a current Working with Children’s check and proof of immunity to specific infection diseases prior to appointment. Evidence of Covid-19 vaccination status is essential.

**Applications close: Friday 23**rd** October 2025

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