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Advisor - People Innovation and Experience, Enablement

2 weeks ago

Sydney, Australia NSW Department of Customer Service Full time

**Advisor - People Innovation and Experience, Enablement**

**Clerk Grade**:7/8
**Salary range**: $110,266 - $122,058 + super
**Employment Type**: Ongoing
**Location**: Sydney, Gosford, Newcastle with Hybrid arrangements
**Division**: People and Culture, People Innovation and Experience

**About the Role**

Are you passionate about improving the employee experience across a large, dynamic organisation? Do you thrive in agile environments and enjoy turning insights into action? We’re looking for a motivated and collaborative Advisor to join our team and help shape the future of work at DCS.

Reporting to the Associate Director Enablement, as an Advisor, you’ll play a key role in delivering DCS-wide employee experience programs that make a real difference to our people. You’ll work closely with cross-functional teams to support strategic initiatives, drive continuous improvement, and ensure our services are engaging, inclusive, and data-informed.

**What You’ll Do**
- Contribute to the design and delivery of employee experience programs that align with DCS’s strategic priorities.
- Facilitate agile ceremonies and support delivery teams in your role as a Scrum Master.
- Develop high-quality, visually engaging PowerPoint presentations and reports using Microsoft 365 tools.
- Translate complex data into clear, actionable insights through analytics and visualisation.
- Support business process mapping and service design activities to improve internal services.
- Collaborate with stakeholders across the organisation to ensure alignment and impact.

**What We’re Looking For**
- Experience working in agile teams, ideally with Scrum Master responsibilities.
- Strong written and verbal communication skills, with the ability to tailor messages to diverse audiences.
- Advanced Microsoft 365 skills, particularly in PowerPoint and Excel.
- Experience in business process mapping or service design is highly desirable.
- Familiarity with data analytics and visualisation tools (e.g., Power BI) is a plus.
- A proactive, collaborative mindset and a passion for improving the employee experience.

**Why Work With Us?**

At DCS, we’re committed to creating a workplace that reflects the diversity of the community we serve. You’ll join a team that values innovation, inclusion, and continuous learning. This is your chance to contribute to meaningful change and grow your career in a supportive, forward-thinking environment.

Salary Grade 07/08, with the base salary for this role starting at $110266 base plus superannuation

**Closing Date**:July 7th, 2025 at 10:00 am

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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