Team Leader/ Team Supervisor

2 days ago

Nambour, Australia Point Care Pty Ltd. Full time

**Key Responsibilities**:

- **
Recruitment and Supervision**:

- Recruit, appraise, manage, educate, and monitor the performance of support workers.
- Ensure suitably qualified and experienced personnel are available to carry out quality care for clients.
- **
Scheduling and Allocation**:

- Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently.
- Assist with the onboarding of new support workers.
- **
Performance and Compliance**:

- Ensure all KPIs are met in accordance with management directives and compliance requirements.
- Prepare and submit regular performance and compliance reports to the Client Regional Coordinator.
- **
Sales and Business Development**:

- Work closely with the Business Development Coordinator to meet and exceed sales targets.
- Identify and pursue new business opportunities within the NDIS sector.
- **
Client Relationship Management**:

- Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
- Act as the primary point of contact for NDIS clients, addressing and resolving any issues or concerns.
- **
Client Onboarding and Support**:

- Manage the initial assessment, intake, and onboarding processes for new participants.
- Assist clients with their NDIS plan, including goal setting, planning, and budget management.
- **
Administrative Duties**:

- Maintain clear and accurate records.
- Develop and control a records management service for the receipt, custody, control, preservation, and retrieval of records.
- **
Internal Audits and Compliance**:

- Attend existing Supported Independent Living (SIL) homes and report findings as part of internal audit processes.
- **
Brand Awareness and Networking**:

- Act as the ‘face’ of the business, building brand awareness and networking across the disability and community care sector.
- **
On-call Duties**:

- Assist with on-call and after-hours duty in a scheduled roster.

**Requirements**:
**Skills and Experience**:
**Qualifications**: Relevant four-year degree with one year of relevant experience; three-year degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience.
- **Experience**: At least 2 years of experience in team leadership or support management within the NDIS sector.
- **Knowledge**: Strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organisational programs, policies, and activities.
- **Skills**:

- Strong communication and interpersonal skills.
- Ability to multitask and manage multiple clients simultaneously.
- Strong problem-solving and conflict resolution skills.
- Leadership and team management skills.
- Proficiency in Microsoft Office Suite and data analysis software.
- **Specialist Expertise**: Ability to provide specialist expertise or advice in their relevant discipline and supervise various functions within a work area or activities of a complex nature.
- **Time Management**: Skills in managing time, setting priorities, planning, and organising own work and that of lower classified staff and/or volunteers.

**Benefits**:
**Benefits**:

- Competitive remuneration.
- Access to ongoing training and development opportunities.
- Very supportive Management Team.
- Growing Organization.

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