Revenue Officer

To participate as a member of the Finance Branch in delivering exceptional customer services
and maintaining sound accounting systems and records.

**RELATIONSHIPS
**Reports to**:Position Title**:Program Leader Revenue

**Report to**:Position Number** **P00529

**Staff Responsibility**:Nil

**Key Internal Relationships**:
**Key External Relationships:
**KEY RESPONSIBILITIES
- Invoices are to be issued on a timely basis for a wide range of Council services. Invoices

must be accurate in terms of amount, tax calculations and costing to the appropriate ledgers
including appropriate documentation.
- Account statements are to be issued on a monthly basis ensuring accuracy of information.
- Liaise with the Cashier to ensure incoming remittances are accurately allocated to

appropriate debtor accounts and offset against relevant invoices.
- Monthly reconciliation of the Outstanding Balances and Payment Reports to the Debtors

Control ledgers.
- Ensure outstanding balance reports prepared on a monthly basis and distributed to sections.
- Generation/creation of new trade accounts. Completion of appropriate documentation

including trade reference checks, sign off by Revenue Coordinator, administration fee and
letter of advice to client.
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- All credit notes, journals and other account adjustments are to be processed on a timely

basis ensuring relevant audit requirements are adhered to for any amendments. In most
instances, the internal customer who has requested the original invoice must authorise any
adjustments to the account.
- Ensure all credit balances are investigated with appropriate refunds or adjustments being

processed.
- Initiate and monitor recovery action for accounts in excess of Council’s trading terms in

accordance with Council’s Debt Recovery Policy.

ensure satisfactory outcomes for each situation. This will also involve the negotiation of
payment arrangements for debtors experiencing difficulties meeting payment due dates
including special consideration/hardship processing.
- Police all payment arrangements by monitoring payments received on a daily basis and

following up those customers in breach of their arrangements.
- Ensure all month end requirements associated with the sundry debtors’ ledger are fulfilled.
- Fulfill the administrative duties, including records management, associated with the position.
- Cashiering as required and general rates administration including Section 603 Certificates,

Names & Address updates.
- Participate as a part of the Revenue Team in supplying advice and information to Ratepayers

and other Council customers in regards to Council rates and other relevant policies or
legislation.
- Contribute to help Council deliver its sustainability goals.

**Guiding Principles
- We act as one organisation responding to the changing needs of our community while

protecting and enhancing our World Heritage environment
- We are strategy led, driven by our Community Strategic Plan with clear priorities and focus
- We are service focused we continuously improve service provision and provide excellent

customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and culture

for our employees, our community and our environment
- We are a socially, environmentally and financially sustainable organisation, living within

our means, ensuring best value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work Safe
Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting
Community

**Workplace Health & Safety**

Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies
and procedures and under the relevant WHS legislation. These include but are not limited to:
identifying potentially unsafe situations or work practices and notifying your Supervisor or
Manager (or the Health, Safety Manager/Area Safety Representative); never performing a
task that you believe is dangerous or for which you do not have the experience, or have not
received appropriate instructions and training or where the correct equipment to carry out the
task safely is not available; always work in a safe manner and in accordance with safety
instructions, where applicable; use the work equipment supplied for the job, in accordance
with the manufacturer's instructions), and any personal protective equipment, which the

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Council deems necessary and has provided; be safety aware and report any actions to your
line manager which will assist the Council to meet its legal workplace health and safety
obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are required at
all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION**

Communication with Council’s sundry debtors and relevant internal contacts is a major
component of this position. Th