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Renewals Specialist
3 weeks ago
Company Description
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
**Job Description**:
Location - Sydney OR Melbourne
The Renewals Specialist plays a key role in fostering long-term customer relationships, in support of Zscaler’s rapidly growing business. In strong collaboration with Sales, Customer Success and Channel, the Renewals Specialist will design and execute strategic renewals blueprints, resulting in on-time, multi-year commitments that further the customer’s digital transformation.
Zscaler is a high-growth SaaS company in an exciting, cutting-edge space. Join this team to build your career while sharpening your skills and helping our customers stay secure
**Requirements for Success**:
- Manage all renewals in the assigned territory by:
- creating and skillfully positioning renewal proposals to partners and customers
- driving on-time, multi-year renewals
- collaborating internally with Customer Success, Sales, and Channel to build a strategic “close plan” that supports the customer’s journey and potential upsells
- Monitor dashboards and renewals process timelines to ensure proactive engagements resulting in on-time renewals
- Maintain accurate and timely forecasts on a rolling 180-day basis
- Communicate with clarity and empathy
- Demonstrate a fundamental understanding of Zscaler’s technology, to recognize risk and articulate the advantages of our solution against competitors
- Develop strong cross-functional relationships and coordinate Zscaler account resources
- Collaborate with Sales Operations to drive tool/process improvements and best practices
**Qualifications**:
**Desired Skills**
- Team-focused self-starter, with the ability to work in a fast-paced, goal-oriented high-growth environment
- Strategic decision-making and analytical skills, reinforcing a prescriptive approach
- Strong attention to detail, with advanced planning and organization habits
- Exceptional listening and oral/written communication skills
- Strength in building trust while negotiating win-win solutions
- Proven ability to quickly learn new technology and adapt to changing needs
- Understanding of web security fundamentals such as firewalls, proxies, and gateways
- Proficiency with Excel, CPQ and Salesforce
- 2-4 years of renewal, business development or account management experience
- Fluent in English & 1 other regional language a plus
Additional Information
LI-RD1
**Why Zscaler?**
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
