Expression of Interest: Business Support Coordinator
2 weeks ago
**_Are you looking for a rewarding career when you can make a difference? Do you want to be a part of an organisation that helps empower people with barriers to live their life the way that they choose?_**
Direct Care Resources is a leading Southeast Queensland care provider that is committed to providing high-quality supported independent living, community access and child protection services
where **participant** **care,** **health**, **safety**, and **well-being** are our number one priority. We have been in the industry for over 20 years, we are passionate about what we do and how we do it.
**About the role**
Currently, Direct Care Resources have an exciting opportunity for a Business Support Coordinator to join our team on a** full-time basis, Monday to Friday 9:00am to 5:00pm at the DCR Head Office at Tingalpa. **If you are resilient, reliable, respectful, passionate, positive, and professional this could be for you.
The role professionally supports and provides high quality business support and assistance to the Case Management team as well as the Executive Manager (Care Policy, and Practice) and Senior Managers in relation to client care in both the Adult Disability and Child Safety space, resource management and administrative matters associated with the cost-effective operation of the business.
We currently service clients in Toowoomba, Ipswich, Gold Coast, Sunshine Coast and Brisbane's North, South, and West regions.
**Key Responsibilities**:
- Provide high quality administrative and business support services to the Care Team (Executive Manager, Senior Managers, Case Managers) particularly in relation to the case assignments of clients
- Regularly audit documentation to ensure compliance
- Development of communication aids specific to individual clients
- Collation of all documents associated with clients
- Creating the Roster/Model of Care and scheduling of Support Workers
- Assessment and scrutiny of the status of ‘in-house' money management for clients with detailed reporting
- Undertake rostering and assigning suitable care staff to clients
- Maintain client electronic files and records
- Organise arrangements for entry and exit of clients
- Attend meetings on behalf of Case Managers
- Provide advice and assistance to key stakeholders as required
**Requirements**:
- Possess a post-secondary qualification in either Diploma in Community Services, Disability, Child Protection, or a related field
- Good standard of keyboard speed and accuracy, particularly in the entry of staffing and related data
- Demonstrated knowledge of standard practices, methods, and techniques associated with the provision of high-quality staffing, administrative and associated services to clients with a disability
- Demonstrated high-level of communication, interpersonal, negotiation and personal presentation skills, particularly in relation to positively managing the interface between a commercial enterprise and government organisations
**_Please note, given the nature of the role, we require staff who are double vaccinated against COVID-19._**
**What's in it for you**
- Genuine career opportunity with training specifically designed to support you in your role
- Work in an organisation that values training and upskilling its employees
- Rewarding opportunity with the ability to make a difference
- Opportunity to join a constantly evolving organisation
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