Incident Management Analyst

**Incident Management Analyst**

We are seeking a talented individual to join our Risk and Control Advisory team at Mercer Super. This role can be based either in our Sydney or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

At Mercer Super, we’re building a safer, smarter, stronger future — for our members, our colleagues, our business partners, and each other. In a world of constant change, risk and compliance are essential. They give us the confidence, control, and clarity to act — and to keep doing the right thing. With strong foundations in place, we’re focused on growing capability, lifting capacity, and creating a future-ready ecosystem where our colleagues feel supported to step up and speak up. We don’t settle for good enough — we ask what better looks like, every day.

If you’re driven by purpose and ready to make an impact, this is your moment.

You’ll join a team with momentum, humility, and a deep belief that better decisions start with great people.

We’re looking for those who care about doing what’s right — for our members, our business, and one another — and who want to help shape the next chapter of superannuation in Australia.

**We will count on you to**:

- Assist in the collection and analysis of incident data and trends across Mercer Super and related entities, providing insights to relevant forums and stakeholders.
- Support the incident management process via GRC, ensuring workflows are monitored, and appropriate policies and procedures are documented and followed.
- Verify breach reports submitted to regulators, ensuring accuracy and completeness of information.
- Conduct reviews of root cause analyses and remediation/action plans, offering guidance on best practices and necessary improvements.
- Develop and support training programs focused on breaches, incidents, issues, and near misses to enhance understanding of the Governance, Risk, and Compliance (GRC) framework.

**What you need to have**:

- 1-3+ years of experience in risk management, compliance, or incident management within the superannuation or financial services industries.
- A foundational understanding of superannuation business activities, products, and associated regulations, including APRA guidance and industry standards.
- Strong analytical skills, with the ability to interpret data and identify trends related to incidents, issues, and complaints.

**What makes you stand out**:

- Tertiary qualifications in a business-related discipline
- Experience in incident management, remediation, or business analyst roles preferably within the superannuation industry or financial services.
- Effective communication skills, capable of conveying incident management concepts clearly to both technical and non-technical audiences.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with data analysis tools.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.