Field Service Technician

4 days ago

Melbourne, Australia Everi Full time

**Description**:
You are joining the company during a period of accelerated growth and exciting transformation. Everi in USA has won Top Workplaces To Work since 2021, and we are committed to building on this strong culture in Australia.

**About the Role**:
Our Australia HQ is in Sydney, but we have a team of Field Services Technicians based in NSW, VIC, QLD and SA for our customers. Currently, we are on the lookout for a dedicated and committed Field Service Technician to join our close-knit team. In this role, you will work with a team of other Field Service Technicians external contractors to triaged service requests. These range from product installation, service maintenance and ensuring optimal performance of our Cash Redemption Terminal (CRT) machines. It fits someone with a passion for fixing and repairing machinery - getting to the root cause, solving the problem and making it right.

Key responsibilities include:

- Act as the technical interface with customers
- Coordinate and perform product installations and maintenance
- Monitor equipment performance
- Provide feedback to Team Lead on product performance
- Liaise and support any assigned service contractors with your region

**About You**:

- A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises
- At least 3 years field service experience including the handling of technical queries from the field
- Available to travel local (metropolitan Melbourne), regional and sometimes interstate
- Available to work on 7 day rotating roster (weekend work required)
- Good understanding of electro-mechanical systems and computing environments
- Professional presentation - appearance and communication skills
- Experience with hand and power tools, or experience in a similar role
- Ability to follow Work Health and Safety standards, protocols and guidelines
- Previous gaming industry experience an advantage

**Perks**:

- Company vehicle
- Mobile
- Bonusly - our in-house employee recognition scheme to award points for employees who demonstrate our core values. These points can be used to redeem rewards
- Corporate flu vaccine voucher
- Support to develop skills, knowledge and progress career
- Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal and state law._

**About Everi**:
**We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun

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