Student Services Adviser

Are you passionate about providing a seamless customer experience? This is a fast-paced customer service role supporting our students in their studies.

**The opportunity**

We are seeking a proactive, self-directed, and motivated individual who has a focus on excellent customer service to meet a variety of students’ requests throughout their study journey at the College.

You will assist with general student FAQ’s as well as all queries that help a student progress in their studies throughout the student lifecycle. Additionally, this role provides on-campus administrative, student common room facilities and activities support (as required) to facilitate engagement and enhance the student experience.

If you have a customer service background, enjoy helping others achieve, and deliver remarkable service, we want to hear from you.

Primary responsibilities include:

- Supporting students' queries around re-enrolment, course progression and everyday enquiries that support students study outcomes
- Assisting the Campus team with student engagement activities, open days and events to maximise student's engagement
- Providing exceptional customer service to students through friendly, informative and timely responses to student enquiries, supporting a solution-focused approach
- Proactively following up with students and relevant stakeholders so enquiries are addressed appropriately and escalating complex/high risk/ongoing issues in a timely manner.

**This role is being offered as permanent, full time and is based on-site at our Sydney campus.**

**About you**

You are motivated by providing exceptional service to support and enhance student service. Using your communication skills and customer service focus, you aim to provide a positive customer experience. You thrive working autonomously and have the ability to collaborate with your teammates virtually, located across multiple campuses.

This is an integral role. You are driven by being challenged and keeping on top of policies and procedures and finding solutions to assist our students through their studying journey.

The following skills, experience and qualifications will support your success in this role:

- A commitment to providing excellence in customer service
- 1-2 years of customer experience - ideally in a fast paced, dynamic and challenging environment.
- Great organisational, time management and multi-tasking skills
- Flexibility, resilience, patience, and a positive and proactive attitude, being solution focused to help achieve successful outcomes for students
- Intermediate skills across Microsoft Office suite
- Experience in using CRM systems highly regarded, but not mandatory as training will be given
- Experience in Higher Education highly regarded, but not mandatory

If you are passionate about customer service and are looking for a new opportunity in a rewarding industry, we want to hear from you

**About us**
Providing the highest standard of education, the most informed curriculum and a nation-wide campus footprint, Endeavour College of Natural Health is Australia's largest provider of Higher Education to the complementary medicine sector.

Our purpose is to be the leader in natural health education, producing experts that keep the world well. We look to transform passion into purpose and are committed to the future and success of natural health. We are the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. We are proud to produce the experts that keep the world well.

We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Perks of Working at Endeavour include:

- Free unlimited Endeavour short courses
- Birthday Leave - staff have a day off for their birthday
- Employee Assistance program
- Paid Parental Leave
- 15% off all clinic dispensary and retail products
- Healthy snacks
- Beautiful campuses, and top of the line live web hosting facilities
- All campuses located conveniently to public transport
- Staff events / midyear social / end of year celebrations

**How to apply**

Application Question(s):

- When are you available to start a new role?
- What is your expected annual salary / hourly rate (excluding super)?
- Do you have any people management experience, and/or qualifications relevant to management?

Work Authorisation:

- Australia (required)

Work Location: In person