Manager - Agribusiness Customer Delivery

1 week ago

Bendigo, Australia Bendigo & Adelaide Bank Full time

Build a leading culture of connection and empowerment
- Deliver a consistent ‘one-way same-way’ customer experience
- Contribute to our strategy to be Australia’s most innovative bank

Rural Bank spent decades partnering with Australian farmers and building up regional communities. Now, as Bendigo Bank Agribusiness, the most trusted bank for Australian farmers, this commitment will continue.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

**It starts here. With Bendigo Bankand you.**

Are you a driven leader with a passion for agriculture and a knack for fostering team success?

Reporting directly to the Head of Agribusiness Customer Delivery, the Manager will lead a dedicated team in providing exceptional service to our valued agribusiness clients. You will be tasked with creating a high-performance culture, identifying operational efficiencies, and ensuring regulatory compliance is maintained.

As we drive towards the goal of achieving market-leading turn-around times this role requires proven leadership in agribusiness, strong customer relationship management skills, and a commitment to exceeding client expectations. While open to all locations, we would prefer the role to be located in **Brisbane, Dubbo or Warrnambool**.

In this dynamic and high-impact role, you’ll make your mark by:

- Lead and coach a remote team of Agribusiness Relationship Associates, driving performance and capability development
- Champion customer-centricity, ensuring quality support and exceeding expectations
- Oversee operational efficiency, maintaining compliance and consistently meeting service timeframes
- Work to remove barriers and obstacles for your team by providing feedback and insights that enable change
- Collaborate closely with stakeholders across the bank to deliver seamless service

**What you’ll bring to the role**

To succeed in this role, you will have:

- Proven leadership experience in a similar agribusiness or banking environment
- Strong understanding of customer relationship management and operational excellence
- Exceptional communication, interpersonal, and problem-solving skills
- Commitment to fostering a positive and high-performing team culture
- A passion for driving growth and achieving ambitious goal

We would also love you to have:

- A tertiary qualification in business, commerce, finance or a related discipline
- Experience with Active Ops / Workware planning and methodologies desirable

**So, why work with us?**
- **Want big impact that matters?** Here, you’ll know your work directly benefits the customers and communities we all serve.
- **Want to be more than just a number?** Join a team that truly values you - and that gets more and more diverse, every day.
- **Want career opportunity AND flexibility?** Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

- Hybrid work? Our flexible work options are designed to suit your life - talk to us about what flexibility means to you.
- Health and wellbeing support, including discounted gym memberships, and private health insurance options.
- Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

**We’re making better, bigger. And we’ll get there with you.

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