Retail Manager

**Job no**: 498273
**Work type**: Permanent Full Time
**Location**: Melbourne
**Categories**: Centre and Retail Management

**Your opportunity**

We are excited to offer a fantastic opportunity for a **Retail Manager** who is passionate about customer experience to join our team at **Westfield Southland**. In this role, you will manage relationships with our retail partners, support their success, drive results, and advocate for their needs.

As the voice of the customer and the centre's eyes and ears, you will prioritise delivering outstanding experiences every day. Reporting to the Centre Manager and being part of the centre’s leadership team, this position offers the chance to make a significant impact on the customer experience and drive our team's success.

Your key responsibilities will include:

- Contributing to customer and retailer-focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation.
- Building strong relationships with Centre retail staff, customers and community and government stakeholders
- Identifying areas of strategic opportunity in relation to retailers, customers, and broader centre performance, creating short and long-term roadmaps that contributes to improved retailer and Centre performance.
- Acting as a change advocate, initiating, and supporting new programs that impact the retailer and customer experience and overall business performance.
- Resolving issues and influencing internal stakeholders to deliver the best outcomes for the customer and business partners.
- Dealing with Centre incidents and emergencies in accordance with company procedures
- Performing all Duty Manager requirements on a rotating weekend and evening roster with the rest of the Centre Management Leadership Team

**What sets you apart**
- Strong experience within Retail, Property or Venue operations ideally.
- Has a customer obsessed mindset who wants to deliver extraordinary experiences every day.
- Embraces ambiguity and exhibits natural curiosity to navigate through complex situations.
- Demonstrates versatility by comfortably handling both operational tasks and high-level strategic initiatives.
- Exhibits strong stakeholder management skills to effectively engage and influence a diverse range of internal and external stakeholders at all levels.
- Commercially savvy with the ability to identify opportunities that will increase income streams and drive overall centre performance.
- An energetic people-person who enjoys interacting with customers and has the ability to achieve a level of service that consistently meets and exceeds the expectations of our customers.

**About us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thrive with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave, for primary carers, with no qualifying period and super paid for the duration of the leave period., and free parking at your local Westfield destination.

Discover more about working with us.

Applications close**: Sunday 27th** April**(unless filled prior)

**Advertised**: 09 Apr 2025 AUS Eastern Standard Time
**Applications close**: 27 Apr 2025 AUS Eastern Standard Time

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**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _