IT Support Representative

Established Australian designer and manufacturer of furniture
- Collaborative & inclusive working environment
- Global business with growth opportunities

Since 1977, **King Living** has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

**King Living** has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.

At **King Living**, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

**The Opportunity**

Are you a customer service champion working in retail sales, tech sales, or the mobile phone industry and ready to take the next step in your career

We’re excited to offer an opportunity for a motivated individual to join our team as an IT Support Representative (Level 1/2). In this role, you’ll be the first point of contact for technical support, providing frontline assistance, troubleshooting issues, and helping to keep our global IT operations running smoothly.

You’ll be responsible for resolving user issues and answering technical queries, installing and managing hardware and software, supporting onboarding and offboarding processes, and maintaining clear and accurate IT documentation. You’ll also work closely with senior engineers to escalate and resolve complex problems.

No previous IT experience is required, just a passion for technology, a drive to learn, and strong customer service skills. We’ll support your growth and give you the tools to succeed in a fast-paced, team-oriented environment.

This is a fantastic opportunity to gain hands-on experience, build foundational IT skills, and make a real impact within a supportive team. Your work will play a key role in maintaining high service standards, ensuring user satisfaction, and strengthening our digital infrastructure.

**The Role**
- Provide first and second-level IT support, responding to user requests, troubleshooting hardware and software issues, and delivering timely solutions.
- Manage installation, configuration, and maintenance of end-user computing devices, including desktops, laptops, peripherals, and mobile devices.
- Monitor and manage service desk tickets, ensuring efficient tracking, communication, and resolution of incidents and service requests.
- Maintain accurate documentation of IT assets, procedures, and user guides, ensuring resources are up-to-date and accessible.
- Escalate complex or critical issues to senior engineers or specialists, collaborating closely to resolve problems efficiently.
- Assist with user onboarding and offboarding processes, including account creation, permissions, and asset management.
- Support network connectivity issues, basic infrastructure checks, and maintenance activities in coordination with network and infrastructure teams.
- Ensure compliance with established IT security policies and procedures, proactively identifying and reporting security risks or violations.
- Stay current on new technologies and trends relevant to IT support, suggesting improvements or innovations to enhance service quality.

**About you**
- Excellent customer service and communication skills (background in Retail, Tech sales, Mobile phones industry)
- No prior IT experience required; strong interest in technology and enthusiasm to learn is essential.
- Ability to troubleshoot basic hardware, software, and connectivity issues.
- The ability to explain technical concepts clearly to non-technical users.
- Ability to effectively manage multiple tasks and prioritize workload under pressure.
- Comfortable working collaboratively within a team-oriented environment.
- Familiarity with or willingness to learn ITIL processes, incident management, and ticketing systems preferred.

**Our Values**

Passion, Integrity, Collaboration Innovation - these are the values that unite us, inspire us and set us apart. They’re not just words; they’re the heartbeat of King Living, pushing us to be our best.

**King Living Benefits and Our Offer to You**
- Career development and ongoing training
- Supportive and friendly team environment with a true family feel
- Generous employee, family, and friends ‘product discounts
- Discounted health insurance, retail brands and vouchers
- Australian owned company with a growing global footprint
- EAP to support your ongoing health and wellbeing
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- Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values._
- King Living is an equal opportunity employer, all