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Trainee Customer Service Officer

2 weeks ago

Nowra, Australia Bay & Basin Community Resources (BBCR) Full time

**Introduction**:
Since 1991, BBCR has been a leading community services provider offering a range of services across all ages. We are seeking to employ and support a Trainee Customer Service Officer (CSO) to complete a 12-month traineeship. This full time role (76hrs/fortnight) will be based at South Nowra.

**Description**:
The role is responsible for creating exceptional frontline experiences for current and new external customers, and friendly and efficient support of the internal BBCR team with a focus on operational support and service.

**Skills and Experiences**:
**We seek an individual who is**:

- Energetic, enthusiastic, and professional in person and over the phone.
- Highly organised with the ability to manage and prioritise multiple queries in a fast paced environment.
- Empathetic, understanding, and can provide quality service.
- Problem solver with initiative to recommend and implement continuous improvement ideas.
- Able to maintain privacy and confidentiality.
- Committed to building a positive workplace culture reflecting our vision, mission and values.
- Demonstrates business acumen and computer skills, including MS Word, Excel, Outlook, and database systems.
- Fully vaccinated for COVID-19 including first booster as required per NSW Public Health Order.
- Has drivers license and can complete a Police Check, Working with Children Check, and a pre-employment functional assessment (medical).
- Commitment to undertake formal training in a Certificate III in Business.

**Your Benefits**:
Joining BBCR is an opportunity to work as part of a strongly connected professional community team where you will receive the support and professional development expected of an employer of choice. You will be we supported and mentored by our existing Customer Service Officers, and the broader BBCR team. Additionally, you will be eligible for:

- Salary packaging options mean less tax and more take-home earnings.
- Discount to Shoalhaven Swim, Sport, and Fitness.
- Access to an Employee Assistance Program.

Due to the inherent requirements of the role, you will be required to hold a current drivers licence, undertake a NSW Working with Children Check, National Criminal History Record Check and a pre-employment functional assessment review.