
Receptionist / Customer Service
1 day ago
Company Description
**Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.**
Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable for someone who is bubbly, confident and willing to provide excellent customer service.
**Job Description**:
Client Advisors are Kieser’s concierge service. We’re energetic, positive, friendly and outgoing people with exceptional customer service, sales and communication skills. We have an A+ attitude, an eye for detail and are the go-to person to answer questions and solve problems for our clients and colleagues.
**As a Client Advisor you will**:
- Coordinate appointments / manage clinic diary
- Process client payments (EFT, HiCaps, cash, online payments)
- Promote Kieser’s services
- Provide administrative support to our team and the clinic
- Host our clients like they’re your favourite dinner guests
- Deliver outstanding client experiences
We are looking for someone who thrives working in a busy, client-facing environment. This role is ideal for someone looking to join a high-performing team, that is interested in healthcare and living an active lifestyle.
**Qualifications**:
- Essential: Year 12 graduate
- Essential: Experience using software systems and computers
- Preferred: Experience processing card payments & cash handling
- Preferred: 1+ year experience in customer service, hosting or reception
- Preferred: Experience in medical, allied health or fitness environment
Additional Information
- Ongoing Part Time role
- Salary is aligned to tiers in the Health Professionals and Support Services Award 2020 - position begins at Level 3
- Kieser is an inclusive workplace and we encourage people from all backgrounds to apply
**Benefits**:
- 2 week induction
- Access to our state-of-the-art strength and conditioning facility without charge + concessional fees for family members on both physio/EP and memberships
- Ongoing training and development
- Brilliant career pathways within the Kieser network
- Kieser Wellbeing Program
- 1 day of Kieser recharge leave and a half day of birthday leave (In addition to your annual and personal leave)
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